[Remote] Patient Financial Services Representative

Note: The job is a remote job and is open to candidates in USA. Fairview Health Services is seeking a Patient Financial Services Representative responsible for billing and collection of accounts receivable for both inpatient and outpatient accounts. The role involves resolving complex customer service issues and ensuring that expected payments are collected while evaluating financial resources for patients.ResponsibilitiesIntentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment; escalates issues when appropriateCompletes daily work assignment timely and accurately in accordance with the identified productivity and quality standards set forth by the organizationPerforms the best practice routine per department guidelinesProactively looks for continuous process improvements involving people and technologies through tracking, trending, and providing feedbackAccelerates business outcomes by identifying ways to fully resolve accounts through single-touch resolution when possibleUnderstands revenue cycle and the importance of evaluating and securing all appropriate reimbursements from insurance or patientsContacts payers via portal or provider service center to facilitate timely and accurate resolution of accountsResponsible for processing external correspondence in a timely and efficient mannerEnsures internal correspondence is clearly and professionally communicated and processed expeditiouslyResponsible for verification of insurance and/or patient demographicsUnderstands expected payment amounts and Epic expected payment calculations to appropriately adjust accountsEducates patients and/or guarantors of patient liability when appropriateUnderstands and complies with all relevant laws, regulations, payer and internal policies, procedures, and standards, and applies this understanding through daily workSkills1 year Medical billing office setting experienceMS Office experienceInsurance/follow up experienceCoordination of benefits experienceEpic, Brightree, Billing Bridge, or comparable software account experienceBenefitsMedical, dental, vision plansLife insuranceShort-term and long-term disability insurancePTO and Sick and Safe TimeTuition reimbursementRetirementEarly access to earned wagesCompany OverviewFairview Health Services is a nonprofit healthcare organization that provides various medical and wellness services. It was founded in 1906, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is http://www.fairview.org/.Company H1B SponsorshipFairview Health Services has a track record of offering H1B sponsorships, with 1 in 2026, 5 in 2025, 5 in 2024, 3 in 2023, 9 in 2022, 7 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.