[Remote] Online Customer Service Agent (Remote)

Note: The job is a remote job and is open to candidates in USA. Virion is seeking an Online Customer Service Agent to provide exceptional support through their website chat system. The role involves interacting with customers, resolving complaints, and performing basic billing duties while meeting sales goals and fostering team unity.ResponsibilitiesInteract with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as neededResolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their businessPerform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchangesProvide customers with status reports on shipments, and help to package and ship products as neededUpdate customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolmentMeet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response timesAnalyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performanceParticipate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolvedSkillsHigh school certificate or equivalentAbility to comfortably sit for long periods of timeAttention to detailsGood Computer and Typing SkillsComfortable desk and good Internet connectionStrong interpersonal skillsAbility to resolve conflict and de-escalate tense situationsPrevious customer service experienceCompany OverviewVirion is a digital marketing agency that specializes in social media management, digital and content marketing services. It was founded in 2005, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 2-10 employees. Its website is https://virion.com.au.