[Remote] Manager, Operations

Note: The job is a remote job and is open to candidates in USA. Angi is a global leader in the home services industry, providing a platform for homeowners and professionals to connect. The Manager, Operations role focuses on optimizing operational processes and driving strategic initiatives to enhance service quality and efficiency across retail partnerships.ResponsibilitiesDesign and implement high-impact initiatives and operational enhancements aimed at elevating service quality, efficiency, and customer satisfaction across all retail partnershipsLead the end-to-end development of complex service programs - including multi-provider coordination - while conducting pilot programs to establish optimal pricing structures and delivery timelinesOversee the successful launch and national expansion of new service offerings, ensuring a balance between aggressive growth, profitability, and high customer experience standardsOversee and develop deep expertise in our portfolio of BPO-led workflows and Standard Operating Procedures (SOPs) and continuously iterate on these frameworks to refine pro-to-job matching and network efficiencyServe as the primary operational lead for Retail Growth Managers, navigating intricate partner challenges and providing the strategic support necessary to resolve ad-hoc business needsSkills3+ years of professional background in operations or a comparable fast-paced tech environmentRobust quantitative aptitude with expert-level Excel skillsProven track record of synthesizing data from multiple channels to generate strategic business insightsSuperior communication abilities, both written and verbal, alongside PowerPoint expertiseStrong capabilities in project management and navigating cross-functional stakeholder relationships while balancing competing prioritiesSelf-motivated and resourceful professional capable of independent executionMeticulous attention to detail and a commitment to rigorous quality assuranceCompetency in utilizing AI tools to optimize and accelerate analytical processesGenuine interest in the home services sector, marketplaces, and product-centric organizationsSQL proficiency preferredBenefitsFull medical, dental, vision package to fit your needsFlexible vacation policy; work hard and take time when you need itPet discount plans & retirement plan with company match (401K)The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the worldCompany OverviewAngi is a technology-based tool that helps homeowners find home improvement and property renovation professionals. It was founded in 1995, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 1001-5000 employees. Its website is https://www.angi.com/.