[Remote] Knowledge Center Representative I

Note: The job is a remote job and is open to candidates in USA. CorVel Corporation is a national provider of industry-leading risk management solutions. The Knowledge Center Representative provides administrative customer service assistance to claimants, providers, and other interested parties by receiving and answering telephonic inquiries.ResponsibilitiesDelivers friendly, efficient customer service in a high-volume environmentAccurately captures and enters data into CareMC and other internal systemsDemonstrates active listening and communicates clearly to confirm understandingPromotes future use of self-help tools when applicableMaintains consistent attendance and meets quality and productivity standardsAdditional duties as assignedSkillsHigh School diploma or equivalent1+ year of customer service or call center experienceEffective verbal and written communication with active listening skillsBasic computer literacy and comfort using proprietary systemsStrong customer focus with ability to de-escalate routine issuesAttention to detail and time management skillsBenefitsMedical (HDHP) w/PharmacyDentalVisionLong Term DisabilityHealth Savings AccountFlexible Spending Account OptionsLife InsuranceAccident InsuranceCritical Illness InsurancePre-paid Legal InsuranceParking and Transit FSA accounts401KROTH 401KPaid time offCompany OverviewCorVel is a nationally recognized claims management and managed care provider with over 30 years of experience in the industry. It was founded in 1987, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.corvel.com/.