**Experienced Customer Service Representative - National Remote**
Join arenaflex, a leading healthcare company, as a Customer Service Representative and embark on a rewarding career that combines compassion, customer service expertise, and a passion for helping others. As a key member of our team, you will play a critical role in creating a quality experience for our customers, exceeding their expectations, and improving their lives.
**About arenaflex**
arenaflex is a dynamic and innovative company that provides consumer-oriented health benefit plans to millions of people across the nation. Our mission is to create higher quality care, lower costs, and greater access to healthcare. We are committed to empowering our employees to achieve new levels of excellence and make a profound and personal impact in the healthcare industry.
**Opportunities for Career Development and Advancement**
arenaflex offers a fast-paced and highly diversified career with endless opportunities for growth and advancement. Our record-breaking growth has created a demand for talented individuals like you to join our team. As a Customer Service Representative, you will have the opportunity to develop your skills, gain experience, and take on new challenges that will propel your career forward.
**Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Answering incoming phone calls from customers and identifying the type of assistance they need
* Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems
* Owning problems through to resolution on behalf of the customer in real-time or through comprehensive and timely follow-up
* Reviewing and researching incoming healthcare claims from members and providers by navigating multiple computer systems and platforms and verifying the data/information necessary for processing
* Ensuring that the proper benefits are applied to each claim by using the appropriate processes and procedures
* Communicating and collaborating with members and providers to resolve issues, using clear, simple language to ensure understanding
* Meeting performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction, and attendance
**Required Qualifications**
To be successful in this role, you will need:
* High School Diploma/GED or equivalent experience
* 1 year of prior experience in a call center setting
* 1 year of experience in a customer service role
* Experience working in the healthcare and health insurance industry
* Experience with Medical Terminology
* Experience working in a metric-driven work environment
* Ability to work any 8-hour shift between the hours of 8:00 AM - 4:30 PM CST from Monday - Friday, including the flexibility to work occasional overtime based on business need
* Must be 18 years of age or older
**Telecommuting Requirements**
As a remote employee, you will be required to:
* Keep all company-sensitive documents secure (if applicable)
* Establish a dedicated work area that is separated from other living areas and provides information privacy
* Live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills**
To succeed in this role, you will need to possess:
* Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations
* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member
* Proficient problem-solving approach to quickly assess current state and formulate recommendations
* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
* Flexibility to customize approach to meet all types of member communication styles and personalities
* Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
**Compensation and Benefits**
arenaflex offers a comprehensive benefits package, including:
* Competitive hourly rate ($16.00 - $28.27 per hour)
* Comprehensive benefits package
* Incentive and recognition programs
* Equity stock purchase
* 401(k) contribution
* Opportunities for career growth and advancement
**Application Deadline**
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
**Diversity and Inclusion**
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Join arenaflex Today!**
If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Join arenaflex and embark on a rewarding career that combines customer service expertise, compassion, and a passion for making a difference in the lives of others.
Apply Now!
**About arenaflex**
arenaflex is a dynamic and innovative company that provides consumer-oriented health benefit plans to millions of people across the nation. Our mission is to create higher quality care, lower costs, and greater access to healthcare. We are committed to empowering our employees to achieve new levels of excellence and make a profound and personal impact in the healthcare industry.
**Opportunities for Career Development and Advancement**
arenaflex offers a fast-paced and highly diversified career with endless opportunities for growth and advancement. Our record-breaking growth has created a demand for talented individuals like you to join our team. As a Customer Service Representative, you will have the opportunity to develop your skills, gain experience, and take on new challenges that will propel your career forward.
**Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Answering incoming phone calls from customers and identifying the type of assistance they need
* Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems
* Owning problems through to resolution on behalf of the customer in real-time or through comprehensive and timely follow-up
* Reviewing and researching incoming healthcare claims from members and providers by navigating multiple computer systems and platforms and verifying the data/information necessary for processing
* Ensuring that the proper benefits are applied to each claim by using the appropriate processes and procedures
* Communicating and collaborating with members and providers to resolve issues, using clear, simple language to ensure understanding
* Meeting performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction, and attendance
**Required Qualifications**
To be successful in this role, you will need:
* High School Diploma/GED or equivalent experience
* 1 year of prior experience in a call center setting
* 1 year of experience in a customer service role
* Experience working in the healthcare and health insurance industry
* Experience with Medical Terminology
* Experience working in a metric-driven work environment
* Ability to work any 8-hour shift between the hours of 8:00 AM - 4:30 PM CST from Monday - Friday, including the flexibility to work occasional overtime based on business need
* Must be 18 years of age or older
**Telecommuting Requirements**
As a remote employee, you will be required to:
* Keep all company-sensitive documents secure (if applicable)
* Establish a dedicated work area that is separated from other living areas and provides information privacy
* Live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills**
To succeed in this role, you will need to possess:
* Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations
* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member
* Proficient problem-solving approach to quickly assess current state and formulate recommendations
* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
* Flexibility to customize approach to meet all types of member communication styles and personalities
* Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
**Compensation and Benefits**
arenaflex offers a comprehensive benefits package, including:
* Competitive hourly rate ($16.00 - $28.27 per hour)
* Comprehensive benefits package
* Incentive and recognition programs
* Equity stock purchase
* 401(k) contribution
* Opportunities for career growth and advancement
**Application Deadline**
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
**Diversity and Inclusion**
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Join arenaflex Today!**
If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Join arenaflex and embark on a rewarding career that combines customer service expertise, compassion, and a passion for making a difference in the lives of others.
Apply Now!