[Remote] IT Systems Engineer (End User Computing) - Remote

Note: The job is a remote job and is open to candidates in USA. Russell Tobin is a staffing firm seeking an IT Systems Engineer (End User Computing) for a remote role. The position involves service ownership, management, and third-level support, focusing on troubleshooting and resolving vulnerabilities in desktop operating systems and applications while ensuring security and stability.ResponsibilitiesVulnerability Management: Identify, assess, and resolve desktop operating system and application vulnerabilities to ensure the security and stability of endpoints. Determine detection methods used to identify vulnerabilities, and identify feasible, effective automated resolutionsSoftware Lifecycle Management: Manage end-of-support and end-of-life software, including planning and executing upgrades, replacements, and decommissioningPatch Management: Implement and manage third party software patches and updates to maintain system integrity and securitySoftware Packaging: Perform analysis work to determine if vulnerable, and end-of-support, and end-of-life software can be packaged for resolution (modify/harden/upgrade/uninstall) across hundreds or thousands of devices. Submit packaging requests with requirements as neededSoftware Distribution: Monitor, report on, and optimize outcomes for fixes, upgrades, or uninstallation of vulnerable applications, ensuring efficient desktop operations and user satisfactionDocumentation: Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where neededTicket and Problem Management: Manage Tier 3 and higher ticketing system queues and process tickets, acting as point of escalation interface with IT and business units on a regular basis to support requests. Manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issuesCollaboration: Work with engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experienceSkills3+ years experience in the technology field with experience in advanced troubleshooting of software and vulnerabilities in a large enterprise environmentMinimum of a high school diploma or GED requiredStrong knowledge of Windows Desktop Operating Systems (Win11 primarily, Mac OS secondary), Intune, Entra, PowerShell, Bash, Virtualization (Citrix, VMWare, MS AVD), BitLocker, Microsoft Office Suite (M365), Browsers (Chrome, Edge)Strong understanding of infrastructure technologies such as WAN/LAN, TCP/IP, DHCP, DNS, and VPNAbility to effectively interact with individuals at all levels of responsibility and authority. Strong troubleshooting and organizational skillsStrong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamworkAbility to positively influence, mentor and be a credible source of knowledge to less experienced team membersWindows Operating Systems (Win10/11)Mac OSPowerShellOffice O365/M365JiraServiceNowBrowsers (Chrome, Edge)Bachelor's degree from an accredited college or university is preferredMicrosoft BitLockerIntune & EntraJamfQualysTenableRapid7 or equivalentWAN/LANTCP/IPDHCPDNSVPNPowerBIExcelAccessSQLBenefitsRussell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.Company OverviewRussell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services. It was founded in 2010, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://russelltobin.com.Company H1B SponsorshipRussell Tobin has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.