[Remote] Implementation Consultant - Utility Billing

Note: The job is a remote job and is open to candidates in USA. Springbrook Software is a leader in cloud-based ERP and payments software for local municipal governments and special districts. They are seeking an Implementation Consultant to assist with implementing their Utility Billing software, working closely with project managers and consultants to configure, train, and support new customers. Responsibilities • Interview customers and gather and document requirements for planning how best to configure Springbrook's software • Review converted data to ensure complete and accurate information is brought forward into our software • Configure Springbrook's software in a manner consistent with the customer's business practices • Provide end-user training in our software • Provide go live support and ensure a seamless transition of the customer account to Springbrook's Customer Support department • Occasional travel to customer sites on occasion to perform software implementation work and training may be required • Maintain general awareness of Springbrook security and privacy policies • Report any security incident or suspected security incident to the Springbrook Incident Response Team • Maintain general awareness of Springbrook security and privacy policies • Report any security incident or suspected security incident to the Springbrook Incident Response Team Skills • 3+ years' experience in a role that that is customer-facing (e.g., Professional Services, Customer Support, Customer Success, etc.) • Bachelor's degree in business related or an additional 2 years' experience in a SaaS implementation position • Experience working with and implementing cloud-based utility billing software • Proficiency in using complex software, including SaaS-based solutions • Experience in tracking and meeting billable utilization targets • Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered) • Prior experience working in a municipal government, water billing, or electric billing agency • Prior experience working with municipal finance and billing and payment software • Prior experience working with ERP software and tools (SAP, Salesforce, Sage/Intaact, NetSuite, etc.) • Experience in implementing either Financial software or Payments Software Benefits • Competitive salaries • Excellent benefits Company Overview • Springbrook Software provides comprehensive, fully integrated fund accounting and utility billing enterprise software solutions to local It was founded in 1985, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is Apply tot his job