[Remote] Director, Program Management

Note: The job is a remote job and is open to candidates in USA. VertexOne is a recognized leader in SaaS platforms for utilities across North America, dedicated to enhancing customer service experiences. The Director of the Retail Project Management Office is responsible for overseeing project management activities, driving strategic initiatives, and ensuring the successful delivery of complex software projects on time and within budget.ResponsibilitiesIdentify and plan projects and programs to achieve business objectives and develop project chartersDevelop detailed project plans for complex projects ensuring that all tasks are appropriately scheduled (dependency, dates, resources, effort) and aligned with business objectivesIdentify key stakeholders and manage internal and external expectationsManage resources, communicate responsibilities and ensure accountability to completing deliverablesDrive the execution of high-impact projects and programsEnsure consistent documentation, communication, and stakeholder alignmentIdentify risks and proactively manage mitigation strategiesLead, mentor, and develop a team of program managers and project leads across multiple initiativesConduct regular one-on-one meetings to provide coaching, feedback, and career development supportOversee hiring, onboarding, and training of new team members to ensure alignment with organizational goalsSet clear performance expectations and conduct formal evaluations with individualized development plansFoster a culture of accountability, collaboration, and continuous improvement within the program management teamDelegate responsibilities effectively, balancing workloads and aligning strengths with strategic prioritiesPromote cross-functional communication and alignment between program teams and business unitsAddress team dynamics, resolve conflicts, and support employee engagement and well-beingRecognize and reward high performance to drive motivation and retentionAdvocate for team needs and represent program management in leadership and strategic planning discussionsConduct regular performance reviews, set goals, and support career developmentAllocate resources effectively across projects and adjust priorities as neededFoster a high-performing, inclusive team culture that values transparency and resultsCollaborate with HR on hiring, onboarding, and employee engagement initiativesChampion a standard project management methodology with supporting processes and best practicesImplement and refine Project Management Office frameworks and best practicesMonitor KPIs and report progress to executive leadershipAdvanced use of project management tools and dashboardsOperate independently and provide strategic guidance for the project management officeUp to 25% Travel to client sitesSkills10+ years of experience in program or project management, with at least 3 years in a leadership role5+ years of experience in Utilities industry and 3 full lifecycle CIS or ERP implementationsProven success managing complex projects or programs in SaaS or tech environmentsStrong knowledge of Agile, Scrum, and other project management methodologiesExperience leading and developing high-performing teamsHighly organized and able to wear multiple hats in an ambiguous, fast-moving environment; a driving force who manages toward clarity and solutionsSelf-starter, able to work independently on own initiative and as part of a teamSuccessful track record in setting priorities, shaping processes, managing people and implementing technologyHave a strong customer focusAbility to learn quickly and provide value when placed in unfamiliar settingsAbility to meet deadlines on aggressive schedulesAbility to multi-task and to give and take directionExcellent communicator of ideas both orally and through documents and other visual aidsExcellent interpersonal skillsMethodical approach to planning and workingProficiency in tools like Jira, Smartsheet, Microsoft Project or similar platformsPMP, PMP, or similar certification preferredMBA or advanced degree is a plusBenefitsComprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs)401K matchFlexible PTOEmployee recognition platform with monetary rewards100% Remote work environmentInitial work from home stipendLeadership/Coaching training programsFree access to Bizlibrary for unlimited professional developmentEmployee Assistance Program (EAP) with counseling sessions available 24/7Health and wellbeing programsPaid parental leaveEmployee bonus referral programEmployee Discount ProgramCompany OverviewIntegrated SaaS Solution for Utilities, including cloud Customer Information Systems (CIS) , Customer Engagement, Payments & Analytics It was founded in 1996, and is headquartered in Houston, Texas, USA, with a workforce of 201-500 employees. Its website is https://www.vertexone.net.