[Remote] Director of Revenue Operations | PE-Backed SaaS

Note: The job is a remote job and is open to candidates in USA. Harmonic Finance Inc is a high-growth, private equity-backed SaaS business focused on redefining healthcare operations. They are seeking a Director of Revenue Operations to lead the RevOps function, ensuring the commercial teams are equipped to grow efficiently and sustainably while aligning Sales, Marketing, and Customer Success around common revenue goals.ResponsibilitiesLead the Revenue Operations function, designing and executing strategies that align Sales, Marketing and Customer Success around common revenue goalsDevelop and own a RevOps roadmap focused on maximising customer acquisition, expansion and retention across the full customer lifecycleChampion a culture of continuous improvement, data-driven decision-making and cross-functional collaborationDesign, implement and manage sales commission plans and incentive structures that drive the right behaviours and align with broader financial objectivesLead the annual quota-setting process in partnership with Sales Leadership and Finance, ensuring targets are equitable, motivating and aligned to company growth plansDevelop and maintain optimised territory structures and account assignments to maximise market coverage and minimise internal conflictOversee the ongoing administration of sales compensation and incentive programmesOwn the Sales Analytics function, delivering actionable insights across pipeline health, forecast accuracy and individual rep performanceDevelop and maintain reporting on market whitespace, total addressable market and account potential to surface untapped revenue opportunities for Sales leadershipMonitor and analyze marketing campaign performance, lead quality and funnel conversion rates to optimize spend and ROIBuild a robust analytics framework covering revenue metrics, customer health, pipeline efficiency, churn and retentionOwn revenue reporting dashboards, ensuring senior stakeholders have timely visibility into the KPIs that matter mostOversee the Deal Desk function, ensuring efficient and compliant structuring of complex deals, pricing approvals and discounting frameworksStreamline contracting processes in close partnership with Legal and Finance, ensuring all agreements are executed accurately and at paceCollaborate with Product and Finance to align pricing, packaging and new product launches with revenue growth targetsPartner with Finance to manage and track the go-to-market operating budget, ensuring strategic and efficient allocation of sales and marketing spendLead the planning process for revenue forecasting, setting quarterly targets and KPIs in close collaboration with Finance and Sales leadershipStandardize and streamline processes across Sales, Marketing and Customer Success to deliver a consistent, scalable customer experienceOwn the strategic roadmap, governance and adoption of the revenue technology stack, including CRM, conversation intelligence, customer success and marketing automation platformsDevelop training programmes and change management processes to drive high adoption of revenue tooling across go-to-market teamsDrive optimisation of the lead-to-opportunity process, lead scoring and database management to ensure clean data and efficient handoffs between Marketing and SalesBuild, lead and mentor a high-performing Revenue Operations team, setting clear goals and performance expectations aligned to broader company objectivesCreate a team culture that is analytically rigorous, commercially minded and operationally excellentSkills8+ years' experience in Revenue Operations, Sales Operations or a comparable function within a B2B SaaS environmentDemonstrated experience leading cross-functional initiatives and aligning teams around common revenue goalsStrong analytical and strategic thinking skills, with the ability to translate data into clear business insight and actionDeep understanding of CRM systems and modern revenue technology stacks, including marketing automation and customer success platformsProven track record of building and scaling RevOps functions to support rapid growthExcellent communication and influencing skills, with the ability to operate credibly at senior leadership levelExperience within a PE-backed business, or exposure to a high-growth scaling environmentBackground in territory planning, whitespace analysis and quota designFamiliarity with tools such as Salesforce, Gong, Gainsight, HubSpot or equivalent platformsMBA or relevant advanced degree preferredBenefitsBonusCompany OverviewHarmonic is a B Corp Recruitment & Executive Search company that partners with some of the fastest growing start-ups, scale-ups, and entrepreneur-led organisations worldwide. It was founded in 2018, and is headquartered in Boston, Massachusetts, US, with a workforce of 2-10 employees. Its website is https://harmonicfinance.com/.