[Remote] Data Analyst - Custom Solutions (US Remote)

Note: The job is a remote job and is open to candidates in USA. IntelePeer is the leading provider of an end-to-end Conversational AI Platform for enterprise communications. They are seeking a Data & Reporting Analyst to join their Analytics team, where the role involves building standardized dashboards, analyzing AI performance data, and collaborating with Customer Success to provide actionable insights to clients.ResponsibilitiesDesign, build, and maintain Sigma dashboards that visualize AI and interaction performance across client accountsLead standardization efforts — developing reusable dashboard templates and a consistent KPI framework that scales across IntelePeer's client baseMaintain and evolve documentation for analytics processes, data definitions, and dashboard logicAnalyze AI agent performance data with a focus on call containment rates, self-service rates, agentic AI metrics, and outbound campaign effectivenessDevelop and deliver weekly performance scorecards and support quarterly business reviews with trend analysis and proactive recommendationsBuild monitoring and alerting visibility into GenAI solutions — flagging deviations from expected performance baselinesIdentify patterns across clients that reveal opportunities for automation improvement or workflow optimizationPartner with Customer Success Managers to prepare and present data-driven insights during client reviews and continuous improvement sessionsCollaborate with Product, Custom Development, and Solutions teams to ensure key performance signals are captured at the platform level and surfaced in reportingServe as a data advocate internally — championing a 'Data First' mindset and helping internal stakeholders interpret and act on analytics outputsSkillsProficiency in Sigma for dashboard development — you can build, customize, and maintain production dashboards independentlyDemonstrated ability to communicate analytical findings to non-technical audiences — clients, CSMs, and executivesExperience developing performance scorecards, trend reports, or similar recurring analytical deliverablesA structured, detail-oriented approach — you think in frameworks, not one-offsBenefitsUnlimited Vacation for exempt employeesPaid HolidaysCompetitive medical, dental & vision insurance for employees and their dependents401K Retirement PlanStock OptionsCompany-paid life insuranceHealth & Flexible Savings AccountsCell phone, gym, and internet reimbursementPaid Parental LeaveTuition ReimbursementEmployee Assistance Program (EAP)Free snacks (Denver, and or Fort Lauderdale)Fun events (virtual and in-person)Company OverviewIntelePeer develops a CPaaS-based cloud platform to offer IP communications and SIP trunking services for enterprises. It was founded in 2003, and is headquartered in Dania, Florida, USA, with a workforce of 201-500 employees. Its website is http://www.intelepeer.com.