[Remote] CX Consultant - Business Process and Automation

Note: The job is a remote job and is open to candidates in USA. MHP – A Porsche Company is a German management and IT consultancy that focuses on transforming processes and products for clients in various sectors. The CX Consultant role involves analyzing and optimizing business processes while implementing automation solutions to enhance customer experience for automotive and manufacturing companies.ResponsibilitiesLead requirements engineering activities by eliciting, analyzing, and documenting business, functional, and technical requirements from client stakeholdersAnalyze and document client business processes ("As-Is") and collaborate with stakeholders to design optimized and automated future-state ("To-Be") processesIdentify and qualify opportunities for Robotic Process Automation (RPA) and other automation technologies to improve efficiency, accuracy, and customer experienceSupport the development and implementation of automation solutions, working alongside technical teams to ensure business requirements are metSupport in creating presentations, project plans, and documentation within various Customer Experience projectsAssist in developing innovative concepts and implementing sophisticated solutions that blend process optimization with technologyAssist in market research and business development activities within the Customer Experience and process automation domainJoin a highly motivated, young, and growing team, contributing your expertise in business analysis to drive continuous improvement and innovationSkillsA recent or in-progress Bachelor's or Master's Degree in Business Administration, Economics, Engineering, Information Systems, or an equivalent fieldStrong analytical and problem-solving skills, with a foundational understanding of requirements engineering and business analysisProactivity and the ability to work independently, combined with strong organizational and time management skillsA conceptual understanding of Robotic Process Automation (RPA)Proficiency in MS Office, especially Excel and PowerPointFluency in EnglishPrevious internship or 1-2 years of work experience in management or IT consulting or a business analyst roleHands-on experience with RPA platforms like UiPath, Automation Anywhere, or Blue Prism is a significant plusEnglish language required, German language skills are a plusBenefitsPaid vacationPaid holidaysPaid sick leave401(k) matchMedical, dental and vision coverageTuition and certification reimbursementLife insuranceShort- and Long-Term Disability CoverageSubsidized gym membership programSubsidized Porsche and VW leasing programsCompany OverviewMHP is a leading international management and IT consultancy. It was founded in 1996, and is headquartered in Ludwigsburg, DE, with a workforce of 1001-5000 employees. Its website is https://www.mhp.com.



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