[Remote] Customer Support Specialist - Ottawa

Note: The job is a remote job and is open to candidates in USA. Fullscript is an industry-leading health technology company focused on improving patient care. They are seeking a Customer Support Specialist to provide exceptional service to practitioners and patients, ensuring their success and satisfaction while building meaningful relationships.ResponsibilitiesCollaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successfulTroubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needsSuccessfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledgeBuilding sustainable relationships of trust through open and interactive communicationCollaborating with your teammates to come up with new initiatives to surprise & delight our customersCoordinating closely with your teammates to ensure support is covered during all business hoursGathering trends in issues and feedback and reporting them to your supervisorWorking closely with the rest of the support team to ensure there is coverage during all business hours being a champion of FullscriptSkillsProven experience in customer-centric roles, ideally in retail or hospitalityPassion for customer happiness and a positive, engaging demeanorAbility to multitask and excel in a dynamic environmentDedication to delivering excellence in every interactionStrong communication and organizational skillsEmbracing change and welcoming new challengesEnjoyment of collaborative teamworkCuriosity and a continuous learning mindsetYou must be flexible in scheduling to support customers across North AmericaFamiliarity with Gladly and SaaS productivity tools is a plusBenefitsFlexible Paid Time Off programFullscript’s RRSP match programStock OptionsCustomizable benefits package (medical, dental, vision) with HSADiscount on Fullscript catalog of products for family & friendsCompany OverviewFullscript is a supplement dispensing platform and patient adherence tool that supports practitioners at the point of care and beyond. It was founded in 2011, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 501-1000 employees. Its website is http://fullscript.com/.



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