[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Vehlo is a provider of repair shop technology, focusing on software and financial solutions for the auto repair industry. The Customer Support Specialist will serve as the first point of contact for software-related inquiries, managing help desk support and resolving software problems efficiently.ResponsibilitiesProvides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely mannerRecords data required to analyze problems and track them to final solutionPrepares, presents, and reports related help desk/software problems and help desk activity for management review and actionDemonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said productWorks closely with management to make sure the scope and direction of product/software is on schedule and on the right courseActs as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilizedDocuments all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performedOther Software Support Agent-related duties, as assignedTravel requirement: 5% of travel or less requiredSkillsStrong verbal and written communication skills in Microsoft Office Suite or related softwareOrganizational skills and attention to detailInterpersonal skillsExplain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff membersSchool Diploma (or Equivalent) required0-2 years of experience preferredProcessing / Software experience preferredBenefitsMedical, dental, and vision insurance401(k) with company matchPaid time off and holidaysRemote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.May require occasional travel to company offices, team meetings, or events (approx. 5%).Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Company OverviewVehlo solutions unlock potential across vehicle service and repair by giving power back to your people. It was founded in 2019, and is headquartered in Knoxville, Tennessee, US, with a workforce of 501-1000 employees. Its website is https://www.vehlo.com/.