[Remote] Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)

Note: The job is a remote job and is open to candidates in USA. Turnitin is a recognized innovator in global education, partnering with educators and institutions for over 25 years to develop learning integrity solutions. They are seeking an experienced Customer Success Manager who will help educational institutions maximize their investment in Turnitin's solutions by driving adoption, securing renewals, and fostering strong relationships with stakeholders.ResponsibilitiesOwn customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accountsDrive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviewsBuild trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnershipAct as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategiesCollaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewalMonitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term successChampion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community eventsSkills5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTechProven track record of meeting or exceeding renewal, upsell, and customer satisfaction targetsStrong ability to build and maintain executive-level relationshipsDeep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrityExcellent communication, presentation, and storytelling skills—able to articulate value and outcomes clearly to diverse audiencesHighly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathyProficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, etc.)A collaborative teammate with a growth mindset, resilience, and a passion for educationLocated in or close to the covered territory: NC, SC, GA, FL, AL, MS, LA, TNKnowledge of the higher education industryBenefitsRemote First CultureHealth Care CoverageEducation ReimbursementCompetitive Paid Time OffSelf-Care DaysNational Holidays2 Founder Days + Juneteenth ObservedPaid Volunteer Time OffCharitable Contribution MatchMonthly Wellness or Home Office ReimbursementAccess to Employee Assistance Program (mental health platform)Parental LeaveRetirement Plan with match/contributionCompany OverviewAcademic integrity starts here. It was founded in 1996, and is headquartered in Oakland, California, USA, with a workforce of 501-1000 employees. Its website is http://www.turnitin.com/.