[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. Flint is an AI-powered platform built for schools, seeking a Customer Success Engineer to enhance their Customer Success function as they scale. The role involves managing customer accounts, ensuring successful renewals, and creating systems to improve customer support and engagement.ResponsibilitiesOwn inbound customer communication via Intercom and emailManage a portfolio of school accounts, ensuring adoption, value realization, and successful renewalsOwn renewal conversations and help drive retention and expansionTriage customer issues, coordinate with Product and Engineering, and make sure nothing falls through the cracksRun and improve scaled CS initiatives: customer webinars, product updates, help center content, and teacher PD sessionsSurface customer insights to Product, Marketing, and EngineeringIdentify repetitive, manual, or high-leverage CS workflows and help automate themUse AI tools (and build lightweight internal systems) to improve speed, quality, and consistency of customer workHelp evolve our CS tech stack (HubSpot, Intercom, Mixpanel, integrations) into a real operating systemBuild processes and playbooks that let the team influence outcomes at scalePartner with the Head of CS on designing how Customer Success works as Flint growsSkills~1–3 years of experience in Customer Success, Support, Ops, RevOps, or a similar customer-facing, systems-adjacent roleYou're AI-native by default: you use tools like ChatGPT and/or Claude regularly to think, write, analyze, and work fasterYou care about outcomes, not just activity—retention, adoption, and customer impact actually matter to youYou like doing the work and stepping back to ask: 'How do we make this scalable, faster, or less manual?'You're highly conscientious: you take ownership, follow through, and don't drop ballsYou communicate clearly and build trust quickly—especially with educators and administratorsYou're organized, proactive, and comfortable operating in ambiguity while things are still being builtExperience in education (teaching, special education, or EdTech)Early experience in customer success, support, operations, or marketingComfort working with CRMs, support tools, or analytics platformsBenefitsMeaningful early-stage equityHealth and dental insuranceCompany OverviewFlint uses Artificial Intelligence to provide personalized learning experience for every student of K-12 and also empower teachers. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is https://www.flintk12.com/.



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