Papiamento Interpreter
Job Description:
• Handle on-demand telephone interpreting sessions between Papiamento and English speakers
• Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions
• Maintain professional demeanor and follow client instructions and protocol
• Work across industries including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911
• Remain calm during emergency or emotional calls (including 911) and provide required company standards of service
• May remain on calls for extended periods without breaks and handle high call volumes
• Interpret verbally only (this position does not involve written translation)
• Ensure a quiet and secure home-office environment for remote work
Requirements:
• Fluency in Papiamento and English and skilled in the associated cultural dynamics
• Ability to provide cultural competency and assess regional and accent differences
• Excellent listening, retention and note-taking skills
• Ability to concentrate, stay detached, remain neutral and objective at all times
• Ability to remain on calls that involve sensitive subjects and remain on calls for extended periods without breaks
• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred
• Must be at least 18 years of age
• Legally authorized to work in the United States; applicants must have work authorization that does not require sponsorship now or in the future
• High school diploma or equivalent
• Ability to read and write the requested languages - highly preferred
• Candidates currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible
• Based on location, a post-offer, pre-employment background check and/or drug screen may be required
• Dedicated personal device for business purposes (desktop/laptop/tablet/smartphone acceptable)
• Operating systems: Windows, MacOS, ChromeOS, iPadOS or Android supported
• Restricted brands: Kaspersky products and Huawei hardware
• High speed Internet connection: download >= 5 Mbps, upload >= 3 Mbps, Ping <= 300 ms, Jitter <= 30 ms
• Access to a quiet space free from background noise or distraction
• Must be able to operate a keyboard and mouse and remain stationary for majority of workday
• Must have sufficient manual dexterity to type or write
• Able to lift up to 26 lbs
• Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands
Benefits:
• Employee Referral Program
• Advancement opportunities within the organization
• Interpreter support (Senior Language Specialist, Interpreter and Technology Help Desks)
• Training described as "the best in the industry"
• Inclusive and diverse work environment
• Work at Home / remote position
• Certified ASTM and ISO environment
• Reasonable accommodations for applicants and employees with disabilities
• Handle on-demand telephone interpreting sessions between Papiamento and English speakers
• Render correct concepts and meanings according to interpretation protocol, avoiding omissions or additions
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions
• Maintain professional demeanor and follow client instructions and protocol
• Work across industries including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911
• Remain calm during emergency or emotional calls (including 911) and provide required company standards of service
• May remain on calls for extended periods without breaks and handle high call volumes
• Interpret verbally only (this position does not involve written translation)
• Ensure a quiet and secure home-office environment for remote work
Requirements:
• Fluency in Papiamento and English and skilled in the associated cultural dynamics
• Ability to provide cultural competency and assess regional and accent differences
• Excellent listening, retention and note-taking skills
• Ability to concentrate, stay detached, remain neutral and objective at all times
• Ability to remain on calls that involve sensitive subjects and remain on calls for extended periods without breaks
• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred
• Must be at least 18 years of age
• Legally authorized to work in the United States; applicants must have work authorization that does not require sponsorship now or in the future
• High school diploma or equivalent
• Ability to read and write the requested languages - highly preferred
• Candidates currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible
• Based on location, a post-offer, pre-employment background check and/or drug screen may be required
• Dedicated personal device for business purposes (desktop/laptop/tablet/smartphone acceptable)
• Operating systems: Windows, MacOS, ChromeOS, iPadOS or Android supported
• Restricted brands: Kaspersky products and Huawei hardware
• High speed Internet connection: download >= 5 Mbps, upload >= 3 Mbps, Ping <= 300 ms, Jitter <= 30 ms
• Access to a quiet space free from background noise or distraction
• Must be able to operate a keyboard and mouse and remain stationary for majority of workday
• Must have sufficient manual dexterity to type or write
• Able to lift up to 26 lbs
• Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands
Benefits:
• Employee Referral Program
• Advancement opportunities within the organization
• Interpreter support (Senior Language Specialist, Interpreter and Technology Help Desks)
• Training described as "the best in the industry"
• Inclusive and diverse work environment
• Work at Home / remote position
• Certified ASTM and ISO environment
• Reasonable accommodations for applicants and employees with disabilities