[Remote] Customer Service Representative I (Remote Phoenix, AZ)

Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is hiring multiple full-time Customer Service Representatives for their inbound Customer Engagement Center, offering remote positions. The role involves serving as the initial point of contact for banking inquiries, providing support through calls and live chat, and resolving various banking concerns.ResponsibilitiesServes as an initial point of contact on banking inquiries and concernsProvides support for existing and prospective clients via inbound telephone calls and live chatResolves concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questionsIdentifies cross-sell opportunities and makes referrals as appropriateProvides accurate, confidential client service through bankcard, business online banking, or general servicing knowledgeSkillsHigh school diploma or GED with 1 year call center or customer service experienceStrong verbal and written communication skillsWorking knowledge of PC-based softwareAbility to work in multiple software applications at one timeStrong keyboard skillsAbility to multi-task in a fast-paced environmentAbility to display professionalism while interacting with othersCall center experienceBachelor's degreeFinancial Services experienceCompany OverviewFirst Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more. It was founded in 1898, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 10001+ employees. Its website is http://www.firstcitizens.com.