[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Terminix is a member of the Rentokil family of companies, a global leader in Pest Control and other services. They are seeking a Customer Service Representative responsible for handling inbound and outbound customer contacts to solve needs and retain customers while providing a high-quality service experience.ResponsibilitiesHandles customer correspondence for service, scheduling, and billing inquiriesOffers creative Home Inspection leads to qualifying customersCultivates and maintains on-going customer relationshipsUses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshootingCommunicates with branch personnel to resolve service and scheduling issuesInitiates outbound customer service calls for various campaignsHandles incoming calls from technicians to provide supportSkillsHigh School Diploma or GEDAbility to use a personal computerBasic knowledge of Microsoft Word, Excel, and Windows1-2 years of customer service experience preferredAbility to type 25 wpm preferredBenefitsBenefits Start Day 1 for Full-Time Colleagues - No Waiting Period!Multiple avenues to grow your careerTraining and development programs availableTuition Reimbursement benefits (for FT Colleagues)Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much moreFull-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1401(k) retirement plan with company-matching contributionsVacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibilityCompany OverviewTerminix specializes in providing residential and commercial pest control. It was founded in 1927, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.terminix.com/.Company H1B SponsorshipTerminix has a track record of offering H1B sponsorships, with 1 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.