[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Academy of Art University is seeking enthusiastic, customer-oriented individuals to join the Contact Center Team. This is a remote, full-time, entry-level position with incredible opportunity for growth within all departments of the Academy. Responsibilities Respond to, assess, and forward heavy inbound phone calls to the appropriate department or personnel Efficiently obtain information from Academy callers, prospective and current students, educators and/or industry contacts Perform heavy outbound call activities to support Academy’s Admissions efforts in setting up students for success through Open House, Campus Visits and other Academy event invites and opportunities Ensure Academy of Art University calls and inquiries are handled with highest level of customer satisfaction Effectively manage Academy’s social media marketing channels, content, campaigns and day-to-day activities Collaborate with Marketing and Admissions Departments to stay well-informed of Academy highlights and new program offerings Ensure proper protocol and procedures are followed across all Academy interactions from all communication channels Skills Excellent and professional verbal and written communication skills Ability to listen attentively and assess callers' needs Ability to organize, problem solve, multitask and prioritize Ability to work under pressure in a fast-paced, dynamic environment Positive attitude and strong interpersonal skills Excellent computer experience, MS Word, Excel and Outlook Previous receptionist or call center experience preferred Experience with Salesforce and PeopleSoft is a plus but not required Benefits Health insurance 401k options Paid vacation based on years of service (15 days' accrual at start) Paid holidays Paid sick leave Commuter benefit program An opportunity to take one undergraduate course tuition free each semester Company Overview Academy of Art University is an accredited art school in San Francisco. It was founded in 1929, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is