[Remote] Customer Service Escalation Specialist

Note: The job is a remote job and is open to candidates in USA. ACC Premiere is dedicated to delivering exceptional customer service experiences for consumers of well-known brands through various communication channels. They are seeking a Customer Service Escalation Specialist to handle customer inquiries, troubleshoot issues, and enhance customer retention.ResponsibilitiesHandle customer inquiries via phone, email, and chat; some outbound calls/emails requiredProvide information about products and processesTroubleshoot and resolve issues and concernsDocument and update customer records based on interactionsIncrease customer retention by implementing creative problem-solving skillsHandle numerous customer inquiries promptly, accurately, and efficientlyNavigate between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer informationSkillsExperience operating PCs to Type, Navigate the Internet, Search Databases, etcExperience in an environment in which customer interaction is requiredExcellent oral and written communication skills in EnglishEnjoys working on a teamBenefitsPaid trainingSupply the equipment you will needHealth, dental, vision, and life insurance401(k)Daily PayEmployee assistance programGym membership subsidyReferral ProgramCompany OverviewACC Premiere is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless blend of AI-powered automation and premium live agent support. It was founded in undefined, and is headquartered in Southington, Connecticut, US, with a workforce of 1001-5000 employees. Its website is https://www.ACCPremiere.com.