[Remote] Customer Experience Specialist

Note: The job is a remote job and is open to candidates in USA. Market Builders Inc. is a company specializing in business-to-business communication solutions aimed at enhancing customer relationships. They are seeking a Customer Experience Specialist responsible for communicating with customers, building relationships, and maintaining call records without any sales involved. Responsibilities Customer Communication: Engage with customers via telephone to support and build trust while servicing their unique needs Relationship Building : Develop and maintain strong customer relationships through personalized and empathetic interactions Product Knowledge : Maintain a high level understanding of our services and products to effectively address inquiries and stay updated on new tools and features Communication : Keep the team informed of significant developments, relaying critical information as needed Skills Must have strong written and verbal communication skills Ability to communicate effectively on the phone High comfort level with learning new software applications Self-motivated – able to work independently Excellent organizational and multitasking abilities Empathy, patience, and strong problem-solving skills Ability to handle upset customers with professionalism and effective de-escalation techniques Enthusiastic with high energy throughout the workday Outgoing and friendly Education: Associates degree or higher preferred Communication Skills: 1 year (Preferred) Computer Skills: 1 year (Preferred) Associate (Preferred) Benefits Flexible Schedule Retirement Plan Company Overview Founded in 1997, Market Builders provides business to business communication solutions to improve relationships between our clients and their customers. It was founded in 1997, and is headquartered in Washington, Illinois, USA, with a workforce of 11-50 employees. Its website is