[Remote] Customer Experience Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Tines is a company founded in 2018 with co-headquarters in Dublin and Boston, focusing on intelligent workflow solutions. They are seeking a Customer Experience Operations Analyst to join their Revenue Operations team, where the individual will build operational support for the Customer Experience organization and develop scalable solutions to enhance efficiency and data-driven decision-making.ResponsibilitiesOwn administration of Planhat (our customer experience platform), including building automations, creating dashboards, resolving data discrepancies, and ensuring platform healthDevelop self-service reporting capabilities that give CS managers instant access to the metrics they needMaintain data quality and integrity across CS systems and integrationsServe as the primary ops partner for frontline CS managers, building trust and understanding their day-to-day needsRefine critical customer lifecycle processes including sales-to-CS handoff, QBR cadences, and renewal workflowsIdentify process gaps with CS ICs and managers and implement improvements that scale with team growthRedefine customer health scoring methodology and ensure adoption across the organizationDesign and implement survey programs (NPS/CSAT) that drive actionable insightsLaunch and operationalize a CSQL (Customer Success Qualified Lead) motion to drive expansion opportunitiesSkills2-4 years in an analytical role (CS Ops, RevOps, consulting, business analytics, or similar)Experience administering or working deeply within platforms like Salesforce, Gainsight, Planhat, or similarComfort learning and building automations (you don't need to be an expert, but you'll be doing this daily)Strong data analysis and dashboard-building skillsAbility to build trust and work independently with cross-functional stakeholdersDirect Planhat experienceSQL or technical querying skillsExperience implementing NPS/CSAT survey programsKnowledge of CSQL/expansion motionsFamiliarity with Tines product and automation conceptsBenefitsBonusEquityCompany OverviewTines is a no-code workflow automation platform designed especially for security teams. It was founded in 2018, and is headquartered in Dublin, Dublin, IRL, with a workforce of 201-500 employees. Its website is https://www.tines.com.