[Remote] CRM Integration Architect-III (ServiceNow Implementor)

Note: The job is a remote job and is open to candidates in USA. VLS Systems Inc is seeking a ServiceNow Implementor to bridge business stakeholders and the technical team for successful ServiceNow implementations. The role involves gathering requirements, designing workflows, and coordinating the configuration and rollout of ServiceNow solutions. Responsibilities • Lead and coordinate ServiceNow implementation projects from requirements gathering through go-live and stabilization • Work with business stakeholders to document current processes, identify pain points, and define requirements for ServiceNow solutions • Translate business needs into functional specifications and user stories for the development team • Collaborate with ServiceNow developers and architects to design scalable, compliant, and efficient solutions • Perform configuration within ServiceNow (e.g., forms, fields, workflows, approval rules, notifications) using out-of-the-box tools rather than custom code • Validate and test implemented functionality to ensure alignment with business requirements • Facilitate user acceptance testing (UAT) and support end-user training and documentation • Coordinate data migration, environment setup, and deployment planning with technical teams • Support change management, communication, and adoption activities throughout the implementation • Maintain awareness of new ServiceNow capabilities and recommend platform enhancements or process improvements Skills • 8+ years of hands-on experience implementing and configuring ServiceNow • Proven track record delivering multiple ServiceNow module implementations or enhancements • Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc • Experience with ITOM, integrations, automations, and CSDM • Familiarity with ITIL processes and frameworks • Knowledge of ServiceNow best practices • Strong leadership, communication, and collaboration skills • Experience with Agile/Scrum delivery methodologies • Knowledge of ITIL/ITSM processes and frameworks • Ability to interact with senior leadership and business stakeholders to provide technical guidance Company Overview • VLS Systems is an information technology company that provides system integration and custom software development services. It was founded in 1995, and is headquartered in Chantilly, Virginia, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship • VLS Systems Inc has a track record of offering H1B sponsorships, with 6 in 2025, 11 in 2024, 16 in 2023, 15 in 2022, 29 in 2021, 75 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job