[Remote] Contact Center Specialist Financial Aid (Remote)

Note: The job is a remote job and is open to candidates in USA. Universal Technical Institute, Inc. is seeking a remote Contact Center Specialist to support student inquiries and outreach campaigns. The role involves handling high-volume inbound and outbound calls, providing guidance on financial aid and program enrollment, and ensuring quality communication with students.ResponsibilitiesHandle high-volume inbound and outbound calls to support student inquiries and outreach campaignsRespond to student questions and assess financial statusUnderstand and accurately address general questions regarding programs, enrollment, and financial aidProvide clear guidance on scheduling appointments, completing processes, or transferring to the appropriate team memberApply effective communication techniques to manage and resolve concerns professionallyWork from activity queues in Dynamics CRMDocument all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnelEnsure quality and consistency in student messagingMaintain a positive and professional tone across all communicationsAchieve daily, weekly, and monthly contact attempt goals for both inbound and outbound campaignsOther duties as assignedSkillsMust have a High school diploma or GED (required)Familiarity with CRM systems (e.g., Microsoft Dynamics), Zoom/Teams for video workshops and basic computer proficiency (required)Ability to use good judgment, problem-solving and decision-making skillsAbility to maintain confidentiality and manage sensitive information with discretionAbility to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneouslyOne (1) years of customer service or call center experience (preferred)Experience in higher education, student services, or financial aid (preferred)BenefitsPaid TrainingTuition Waiver : Tuition waiver for you AND eligible dependents (UTI and Concorde programs)Paid Time Off : Vacation, Sick, Flexible PTO, and Holiday payRetirement MatchingPaid Parental Leave : 4 weeks of paid for birthing and non-birthing parentsInsurance Coverage : Competitive medical, dental, and vision plansPet Insurance : through ASPCAHealth Plan Enrollment : Begins the first of the month after one full month of employmentCompany OverviewUniversal Technical Institute, Inc., is a nationwide provider of technical education training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians, CNC machinists and Welders. It was founded in 1965, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://www.uti.edu.



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