[Remote] Collector 1
Note: The job is a remote job and is open to candidates in USA. OCCU, a member-owned credit union based in Eugene, Oregon, is guided by its vision to Enrich Lives. They are seeking a Collector 1 to work collaboratively with members to resolve account delinquencies and ensure a positive member experience. Responsibilities Contact members to resolve delinquency Prepare repossession files Assist with GAP and payment protection claims Process account transactions Perform account maintenance Address overdrawn accounts and losses Provide professional and knowledgeable service Support collections questions for other teams Meet service standards and goals Retain member relationships Comply with all regulatory and internal procedures Skills Applicants must reside in Oregon, Washington, or Idaho for this remote role At least one year of experience in collections or a similar role Proficiency in Microsoft Office General knowledge of bankruptcy, CPI, titles, credit reporting, loan products, repossessions, account maintenance, deceased accounts, straw loans, and ACH setup Benefits Low-cost medical, dental, and vision insurance 401(k)-retirement plan with employer match Paid time off in addition to 13 paid holidays Tuition reimbursement for eligible education and training Company-paid long-term disability Company Overview We’re OCCU — a member-owned, not-for-profit financial cooperative in Oregon and Washington. It was founded in 1956, and is headquartered in Springfield, Oregon, USA, with a workforce of 501-1000 employees. Its website is