[Remote] CLX Car Advocate, Total Loss

Note: The job is a remote job and is open to candidates in USA. Lemonade is a forward-thinking insurance company focused on making insurance lovable. They are seeking a CLX Car Advocate, Total Loss to assist customers through the process of total loss vehicle claims, ensuring fair and timely settlements while providing exceptional service and support. Responsibilities Investigate and manage total loss auto claims through resolution, following company guidelines and state/federal regulations to ensure fair, timely settlements Evaluate vehicle valuations and estimate documents to accurately determine total loss status and settlement amount Guide customers through the total loss process with clear, compassionate communication, addressing questions about settlements, lienholders, salvage, title requirements, and next steps Negotiate with customers and third parties to reach prompt and equitable settlements, while ensuring adherence to all regulatory requirements Coordinate with vendors, adjusters, and other departments to resolve complex claims and ensure a seamless customer experience Document all claim activity comprehensively and accurately, upholding compliance and transparency Contribute to team performance goals and process improvements, always seeking ways to elevate the customer experience and drive better outcomes Coordinate with Title Express and Copart to oversee the title paperwork and sale of salvage Skills Prior auto claims handling experience, with a focus on total loss preferred Understanding of claims regulations, valuation processes, and settlement best practices for total loss cases Strong research, negotiation, and problem-solving skills Top-level written and verbal communication: able to explain complex processes without insurance jargon Excellent organization and documentation abilities Comfortable working independently and collaboratively in a dynamic, fast-paced startup Experience with modern claims management tools (Blender, Copart, Mitchell) and cloud-based software (Google Workspace, Workday, Slack) Ability to work remotely College Degree Lemonade expects all advocates to have and maintain an adjusters license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months Benefits Equity Benefits Company Overview Lemonade is a digital insurance company that uses artificial intelligence and behavioral economics. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is