[Remote] Bilingual Life Claims Adjudicator

Note: The job is a remote job and is open to candidates in USA. Manulife is a leading international financial services provider that offers a range of insurance solutions. The Bilingual Life Claims Adjudicator will provide exceptional service to clients while reviewing claims and ensuring proper documentation and eligibility verification.ResponsibilitiesConsistently provide exceptional service to customers and non-customers by demonstrating the highest level of professionalism, empathy and through active listeningReview claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefitsDocument the claim file to ensure an accurate record of events that transpire in the claim handlingObtain proper file information and review with policy provisions to verify eligibilityAccurately maintain claim records on system to ensure accuracy of reserve calculationsSet up death claim notifications and file responsesMonitor team inbox for rush request and delegate work as requiredSkills1-2+ years' experience in adjudicating claims, would be an assetCustomer service oriented individualExcellent interpersonal skills with good oral and written communication skills for use in dealing with internal and external customers, claimants, brokers, physicians and employeesAbility to respond constructively and decisively in high pressure or emotional situations and to respond positively to changeWorking knowledge of government legislation and legal precedents, the Insurance Act and/or Quebec Civil Code and underwriting processes are an assetAbility to thrive in a high energy cultureContinuous improvement mindsetFully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of QuebecStrong analytical skills: evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriateAdaptability: adapts and stimulates change to achieve the desired resultsResilience: drives forward towards objectives in the face of adversity and resistanceSolution Focused: Owns problems through to resolution; makes timely decisions, applies analytic/systematic reasoning to positively impact results, organizational performance and the customer experienceExceptional Time Management Skills: Ability to manage high volumes of cases within aggressive deadlinesBenefitsHealthDentalMental healthVisionShort- and long-term disabilityLife and AD&D insurance coverageAdoption/surrogacy and wellness benefitsEmployee/family assistance plansVarious retirement savings plans (including pension and a global share ownership plan with employer matching contributions)Financial education and counseling resourcesGenerous paid time off program in Canada includes holidays, vacation, personal, and sick daysFull range of statutory leaves of absenceCompany OverviewManulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://www.manulife.com/.