[Remote] Associate Operations Director - Integrated Care

Note: The job is a remote job and is open to candidates in USA. Groups Recover Together is a company focused on Integrated Care services, and they are seeking an Associate Operations Director to support operational excellence through team leadership and strategic project management. This role involves overseeing a team, driving operational performance, and implementing continuous improvement initiatives to enhance service quality.ResponsibilitiesProvide operational leadership for a team of up to 10–12 direct reports (Operations Support Coordinators, Senior Operations Support Coordinators, and/or Operations Supervisors), including workforce planning, scheduling, caseload allocation, onboarding, coaching, and professional developmentPartner with leadership to establish, monitor, and achieve key performance indicators (KPIs), productivity standards, and operational goals while ensuring compliance with organizational policies and proceduresOversee day-to-day operational execution, including reporting, administrative deliverables, escalations, and issue resolution to ensure high-quality service and supportCollaborate with Operations Supervisors, Senior Operations Support Coordinators, and the Director to identify and implement workflow improvements, process enhancements, and operational efficienciesLead, pilot, and support the implementation of new programs and initiatives that align with business needs, organizational goals, and continuous improvement effortsSupport employee performance management, employee relations, and talent acquisition activities, including recruiting, hiring, coaching, evaluations, and performance improvement planningPromote employee engagement and growth through ongoing feedback, goal setting, career development, and knowledge transfer initiativesAssist with audits, accreditation reviews, licensing requirements, and regulatory compliance activities to support operational excellenceLead and manage special projects and strategic initiatives from planning through execution, ensuring timely delivery and achievement of objectivesPartner with the Director and cross-functional stakeholders to implement, evaluate, and optimize new programs, processes, and operational improvementsCoordinate multiple concurrent projects, managing timelines, deliverables, resources, and stakeholder communication to drive successful outcomesOther duties as assignedSkillsBachelor's Degree preferred or equivalent combination of education and experience5+ years of operational leadership experience in a behavioral health or human services fieldAccess to reliable internet and telephone services, specifically 40M download and 10M upload package or higher as well as a strong WiFi signal from your remote work locationMust meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First AidCompany OverviewGroups Recover Together provides accessible and affordable medication-assisted treatment (MAT) for opioid addiction. It was founded in 2014, and is headquartered in Woburn, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is http://GroupsRecoverTogether.com.