**Experienced Full Stack Insights Leader – Customer and Product Research and Strategy Development**
At arenaflex, we're on a mission to revolutionize the way we understand and serve our customers. As a key member of our Customer and Product Insights team, the Associate Director of Customer and Product Insights will play a pivotal role in driving business decisions that maintain a competitive edge and deliver best-in-class value propositions and experiences to our customers. **About arenaflex** arenaflex is a leading innovator in the industry, dedicated to harnessing the power of customer insights to inform strategic decisions and drive growth. Our team of experts is passionate about delivering cutting-edge research and analytics solutions that help our clients stay ahead of the curve. With a strong commitment to collaboration, innovation, and customer-centricity, we're shaping the future of customer experience and product development. **Job Summary** We're seeking an experienced and visionary Associate Director of Customer and Product Insights to lead our customer and product research and insights function. As a senior insights professional, you'll be responsible for driving business decisions that maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. This role requires collaboration across brand and product teams, managing a team of insights professionals, and ensuring high-quality research methodologies are employed to inform strategic decisions. **Key Responsibilities** * Proactively define and prioritize the research roadmap across brand and product teams to drive business decisions and maintain a competitive edge. * Manage, mentor, and coach direct reports focused on specific work streams to ensure high-quality research and insights delivery. * Conduct hands-on research and storytelling during team growth stages as needed to drive business outcomes and customer satisfaction. * Set a high bar for research rigor and insights storytelling to ensure that our research is actionable and impactful. * Oversee vendor partnerships to leverage quality research methods and manage budgets efficiently, ensuring that our research is cost-effective and delivers value. * Collaborate with Marketing Insights leads to build an integrated understanding of customers and market dynamics, driving business decisions that meet customer needs. * Forge relationships with adjacent insight, analytics, and intelligence teams to enhance market understanding and drive business growth. * Represent customer insights in leadership forums to inform decision-making and action planning, ensuring that customer needs are at the forefront of our business strategy. * Oversee team performance and professional development, providing feedback and coaching to ensure that our team is equipped to deliver high-quality research and insights. * Promote engagement with business senior leadership as consumer champions, driving business decisions that meet customer needs and drive growth. **Requirements** * Bachelor's degree or four or more years of work experience in Marketing, Customer Experience, or User Experience research. * Eight or more years of relevant experience in Marketing, Customer Experience, or User Experience research, with a strong command of advanced quantitative methodologies such as maxdiff, conjoint, segmentation, and cluster analysis. * Experience designing qualitative and quantitative research programs to address business needs, with a strong ability to synthesize data from multiple sources into actionable insights and recommendations. * Strong experience with qualitative research methods like focus groups, in-depth interviews, and ethnography, with a strong ability to present insights compellingly and establish rapport with Senior Leadership. * Ability to manage a team of three or more people, with experience providing insights for value proposition development and leveraging secondary data and trends to inform business scenarios. **Nice-to-Haves** * Four or more years of experience managing a team of three or more people, with a strong ability to provide feedback and coaching to ensure that our team is equipped to deliver high-quality research and insights. * Experience providing insights for value proposition development, with a strong ability to present insights compellingly and establish rapport with Senior Leadership. * Experience leveraging secondary data and trends to inform business scenarios, with a strong ability to synthesize data from multiple sources into actionable insights and recommendations. * Demonstrated effective consultative skills and business acumen in the telecom industry, with a strong ability to drive business decisions that meet customer needs and drive growth. **Benefits** * Competitive salary and benefits package, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. * Opportunity to work with a talented and passionate team of experts in customer insights and analytics. * Collaborative and dynamic work environment that encourages innovation and creativity. * Professional development opportunities to help you grow and succeed in your career. * Flexible work arrangements to support work-life balance. **How to Apply** If you're a motivated and experienced insights professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team and contribute to our mission to revolutionize the way we understand and serve our customers. Apply now to join our team and be part of something amazing! Apply for this job