[Remote] Account Manager, Customer Experience

Note: The job is a remote job and is open to candidates in USA. Amsive is a performance marketing agency that values collaboration and innovation, providing a supportive environment for personal and professional growth. They are seeking an Account Manager for Customer Experience to manage client relationships and oversee omnichannel marketing programs, focusing on Direct Mail campaigns and ensuring client satisfaction and delivery.ResponsibilitiesServe as the primary, day-to-day client partner, owning overall satisfaction, momentum, and deliveryBuild trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plansSupport Account Director in driving retention and identifying organic growth opportunitiesOwn program clarity and momentum across complex, cross-channel initiatives. Work moves forward because you are driving itDevelop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategyLead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next stepsOversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implicationsSupport development of QBR and annual business review materialsCollaborate with marketing teams to refine optimization recommendationsPartner with team members to ideate audience, creative, and channel testing strategiesMaintain curiosity around data-driven marketing trends and emerging best practicesBecome proficient in Amsive’s tools and systems to ensure operational excellenceSkills2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and Linear TV2+ years of experience in an agency environment with proven success managing client relationshipsExperience serving as the primary client point of contact for omnichannel campaignsSkilled at compiling, documenting, and communicating client requirements across internal teams including creative, data, technology, media, and productionStrong written and verbal communicator brings clarity and confidence to every interactionHighly organized, able to manage multiple projects while maintaining trust and momentumStrong grasp of marketing and communication principlesProficient in Microsoft Office, especially PowerPoint and ExcelComfortable working in regulated environments and compliance-driven workflowsAble to interpret data and translate it into business insightDemonstrated ability to build and maintain profitable client relationshipsFuture-minded, with a strong desire to grow into senior client leadership within an omni-channel agency environmentBenefitsPaid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and HolidaysDental, Vision, and Health Insurance401(k) with a company match programPaid Parental LeaveCompany OverviewFull-Service Performance Marketing Agency It was founded in 2005, and is headquartered in Nyack, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.amsive.com.