Implementation Specialist

Thomson Reuters is seeking an Implementation Specialist to work with global clients and lead the implementation of ONESOURCE Pagero, their e-invoicing compliance software. The role involves understanding client requirements, configuring software, and providing training while ensuring project timelines and budgets are met.ResponsibilitiesAct as a specialist in large, cross-functional software implementation team that specializes in e-invoicing solutionsWork directly with global clients to understand their ONESOURCE Pagero implementation requirements. You'll run product demonstrations, deliver end-user and super-user training whilst configuring the software to meet their requirementsUse your analytical, project management and problem-solving skills to test client software implementationsTroubleshoot issues and ensure that project plans are running to the required timelines and within budgetResolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales and support) on arrange of pre-sales software demos, and prospectively scoping client needsDesign, develop, and document project deliverables according to timelines and budgetsSkillsProblem solving skillsTechnical interestsWell-organizedCollaborativeAnalytical skillsKnowledge of codingExcellent communication skillsAbility to tackle client configuration issuesAbility to ensure a high level of service to clientsAbility to understand client implementation requirementsAbility to run product demonstrationsAbility to deliver end-user and super-user trainingAbility to configure software to meet client requirementsAnalytical mindsetProject management skillsAbility to troubleshoot issuesAbility to ensure project plans are running to required timelines and within budgetAbility to resolve customer support issuesAbility to collaborate with internal teamsAbility to design, develop, and document project deliverables according to timelines and budgetsInterest in software and its implementationDesire to learn and develop coding skillsCollaborative attitudeAbility to communicate complex solutions to international clientsBenefitsHybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.Optional hospital, accident and sickness insurance paid 100% by the employee;Optional life and AD&D insurance paid 100% by the employee;Flexible Spending and Health Savings Accounts;Fitness reimbursement;Access to Employee Assistance Program;Group Legal Identity Theft Protection benefit paid 100% by employee;Access to 529 Plan;Commuter benefits;Adoption & Surrogacy Assistance;Tuition Reimbursement;Access to Employee Stock Purchase Plan.Company OverviewThomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets. It was founded in 2008, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://thomsonreuters.com.Company H1B SponsorshipThomson Reuters has a track record of offering H1B sponsorships, with 13 in 2025, 12 in 2024, 5 in 2023. Please note that this does not guarantee sponsorship for this specific role.



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