[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. TransPerfect is the world's largest provider of language services and technology solutions for global business. The Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients, while also working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.ResponsibilitiesDevelop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigationFoster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolioCreatively problem solve to improve current new business development strategyNegotiate rates and deadlines with prospective and current clientsEducate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ informationLiaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect productConsistently follow up with clients to ensure their satisfaction with delivery, quality and customer serviceUnderstand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent dataPerform other special projects or duties when requiredSkillsMinimum Bachelor's degree or equivalentExcellent written and verbal English communication skillsExcellent problem solving and analytical skillsStrong interpersonal skillsEffective time managementBenefitsMedical, dental, and vision insurance401k matchingMembership to child-care providersOther TransPerksBirthday offEligible for quarterly bonus - OptionalCompany benefits - OptionalCompany OverviewTransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support. It was founded in undefined, and is headquartered in Phoenix, Arizona, US, with a workforce of 1001-5000 employees. Its website is http://www.transperfectconnect.com/.