[Remote] Account Growth Coordinator (Network IMO)

Note: The job is a remote job and is open to candidates in USA. Banner Life Insurance Company is a forward-thinking organization committed to transforming purpose into progress. The Account Growth Coordinator (NIMO) plays a vital role in supporting the Account Growth Manager and VP of National Accounts, focusing on proactive communication and providing an exceptional customer experience for Network IMO agents.ResponsibilitiesServe as a key contact for assigned Network IMO agents, keeping our customer at forefront of all discussionsCorrespond effectively, using proper grammar and spelling, with our Network IMO agents, within the department, with internal partners, vendors, and other administrative service departments to assist in problem resolution, expediting business, and/or escalate to management for further handlingPromote L&G products and programs to assigned Network IMO’s and their agents, network marketing distribution and their staff to include leadership, sales, marketing, operations and technology teamsTrain and onboard agents and other staff during initial launch and ongoing trainingMaintain all contact lists for Network IMO accounts and cultivate strong relationships to advance Banner Life positioningAchieve all internal and client deadlines to ensure successful implementation of key programsProactive communication with our newly appointed Network IMO agents, ensuring they are successfully onboardedContinued follow-up proactive communication to scaled production and business written by Network IMO agentsWork in collaboration with Network IMO channel leaders to assess new opportunities of distribution relationshipsWork in tandem with the Account Growth Manager (NIMO) to onboard, train and launch new Network IMO and related distribution relationshipsWork in close collaboration with Account Growth Manager (NIMO) and VP, National Accounts (NIMO) to monitor business inventory of issued and pending policies, proactively sharing information with agencies with a focus on improving placementAs required, serve as liaison and escalation resource for agencies, connecting and facilitating hand-off to appropriate key contacts in other departmentsEffectively communicate New Business policies, procedures, and guidelines to internal and external customersProcess all other duties as assigned by department managementSkillsSome college preferred1-3 years of life insurance, or related field, experience1-3 years experience in a customer service-related position with telephone experience1+ years of industry experience, with at least 1 year in a customer contact sales roleUnderstanding of life insurance distribution channels and business modelsUnderstanding of life insurance underwriting and operational management practicesStrong interpersonal skills to establish relationships with sources of intelligence within the company, the industry and within the Digital Distribution channelCustomer Service focusedDetail oriented and high tolerance for repetitive tasksAbility to communicate with all levels within the organizationAbility to manage multiple projects with focus on individual delivery datesAbility to work independently and within a team environmentStrong work ethic, initiative, and the ability to accept full ownership of responsibilitiesAbility to telecommute from primary residenceDSL connections with available internet speed of 50 download Mbps and 10 upload MbpsBenefitsSign-on bonusLong term incentivesAnnual bonusesAnnual Incentive Plan10 vacation days10 sick days9 paid holidaysHealth, life, and dental insurance401K with company match up to 6%Pension packageGenerous time offWellbeing initiatives throughout the yearProfessional developmentCompany OverviewThe Banner Life family of companies, established through its predecessor companies in 1949, consists of two insurance companies, Banner Life Insurance Company, which insures policyholders and annuitants in 49 states and DC, and Banner Life’s wholly-owned subsidiary, William Penn Life Insurance Company of New York, which insures policyholders and annuitants in New York. It was founded in 1949, and is headquartered in Frederick, Maryland, US, with a workforce of 501-1000 employees. Its website is https://www.bannerlife.com/.



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