[Remote] Bilingual Broker Support Administrator (English/ Spanish)

Note: The job is a remote job and is open to candidates in USA. Experior Financial Group Inc. is a company focused on empowering families through financial foundations. They are seeking a motivated Bilingual Broker Support Administrator who excels in customer service and can manage multiple tasks while maintaining professionalism in client interactions. Responsibilities Deliver exceptional customer support to agents, associations, and insurance carriers Foster and sustain positive, professional relationships with agents, associations, and insurance providers Respond to phone and email inquiries promptly and professionally Undertake additional responsibilities related to the Broker Support role as assigned by your immediate manager Propose enhancements for processes and technology to improve efficiency Maintain and update the department’s process manual Skills Previous experience in office administration is required Professional proficiency in Spanish and English is required Capable of managing tight deadlines and multiple priorities effectively Effective problem-solving and investigative skills Reliable, trustworthy, proactive, with a keen sense of ownership and initiative Exceptional verbal and written communication skills Strong attention to detail and accuracy Excellent time management and organizational abilities Approachable and professional in delivering suboptimal information via in-person, phone, and email interactions Strong computer skills with a capacity to learn new systems Ability to handle stressful situations with a positive, proactive attitude Must reside and be authorized to work in the USA Benefits Work-life balance with paid vacation and sick days Competitive compensation Comprehensive medical, dental, and vision benefits Flexible work options Career growth and development opportunities Diverse team environment Straight day shifts with no weekends Company events and celebrations Tuition reimbursement Company-provided equipment Company Overview Experior Financial Group offers brokerage, insurance, investment solutions, and other financial services. It was founded in 2014, and is headquartered in Guelph, Ontario, CAN, with a workforce of 51-200 employees. Its website is