Redemption Associate

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. We are looking for an outstanding team member to join in managing and coordinating the collection of delinquent payments for auto loan accounts. Key Responsibilities: Perform delinquent account collection calls on accounts where vehicles have been repossessedService inbound customer calls pertaining to Redemptions/ReinstatementsMaintain clear and descriptive notesSet up and process one-time paymentsPrepare delinquent accounts for post-repossession statusCommunicate with clients in a timely and orderly fashion by sending out noticesCommunicate effectively, in both written and oral formats, with Repo agents and forwarders to assist in the vehicle release process and provide necessary instructionsEnforce compliance with Collection Standard of Conduct policiesPerform various administrative functions Requirements: Proficiency in both Spanish and English is preferred but not requiredOne plus years' experience with collections in a call center environmentAuto collections experience is preferredPrevious work in collections, preferably in the automotive industryOutstanding customer, communication and organizational skillHigh level of integrityStrong sense of teamwork yet able to work independently Additional Information We believe:Diversityis a competitive advantage.We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.Compassionis a strength.We care about our customers and look to build long-term relationships with them.Simplicityis a key feature.We work hard to make our forms and processes as painless and intuitive as possible.Honesty and transparency are non negotiable.We incorporate these traits in all of our interactions.Financial opportunity belongs to everyone.We work every day to improve lives by extending this opportunity.If you believe these things too then we would love to hear from you!

Apply Now