Real Time Specialist Workforce Management
Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Workforce Management Specialist– Real Time working Onsite in Charlotte, NC you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.
You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
During a Typical Day, You’ll
• Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
• Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks
What You Bring to the Role
• 6 months or more data analysis experience
• High school diploma or equivalent
• Solution-oriented mindset
• Understanding, interpreting, and manipulating data for reporting
• Computer experience
What You Can Expect
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes... a great compensation package
The anticipated range is $15. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
Remote
Benefits:
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria
Skills:
Analysis Skills, Call Monitoring, Call Volume, Career Development, Comparative Analysis, Computer Skills, Customer Experience, Data Analysis, Diversity, Forecasting, Needs Assessment, Online Chat, Organizational Skills, Reporting Skills, Service Delivery, Short Messaging Service (SMS), Staff Requirements, Time Management, Video Chat, Workforce Management
About the Company:
TTEC
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
Company Size:
10,000 employees or more
Industry:
Other/Not Classified
Founded:
0
Website:
http://www.ttecjobs.com
Apply tot his job
Apply To this Job
What You’ll be Doing
Have a passion to solve work puzzles in real time? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to ensure staffing needs are coordinated and proper adjustments are made in daily programs to meet clients’ needs. You’ll analyze and compare staffing daily headcount to total headcount, how many people are necessary for each hour, and make recommendations on how to staff the total program.
You’ll report to the Workforce Manager. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.
During a Typical Day, You’ll
• Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
• Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
• Forecast staffing and recommend headcounts on a day-to-day, short-term basis
• Bring your time management and organizational skills to manage multiple, complex, on‐going tasks
What You Bring to the Role
• 6 months or more data analysis experience
• High school diploma or equivalent
• Solution-oriented mindset
• Understanding, interpreting, and manipulating data for reporting
• Computer experience
What You Can Expect
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes... a great compensation package
The anticipated range is $15. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
Remote
Benefits:
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria
Skills:
Analysis Skills, Call Monitoring, Call Volume, Career Development, Comparative Analysis, Computer Skills, Customer Experience, Data Analysis, Diversity, Forecasting, Needs Assessment, Online Chat, Organizational Skills, Reporting Skills, Service Delivery, Short Messaging Service (SMS), Staff Requirements, Time Management, Video Chat, Workforce Management
About the Company:
TTEC
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
Company Size:
10,000 employees or more
Industry:
Other/Not Classified
Founded:
0
Website:
http://www.ttecjobs.com
Apply tot his job
Apply To this Job