Project Manager II

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Project Manager II is responsible for leading cross‑functional projects that deliver technology solutions and services for customers in the IT reseller channel. The role manages scope, schedule, budget, risk, and stakeholder expectations while coordinating closely with sales, engineering, operations, vendors, and customers. This is a mid‑level role for an experienced project manager who can work independently on small to mid‑sized, moderately complex projects. Role Description Lead end‑to‑end planning, execution, and delivery of IT infrastructure, cloud, and services projects for commercial and enterprise customers. Develop and maintain project plans, including scope, schedule, milestones, resource plans, dependencies, and risk/issue logs. Facilitate regular project meetings, document decisions and action items, and ensure follow‑through from all stakeholders. Coordinate with sales, solutions architects, engineering, operations, and vendor partners to confirm requirements, delivery timelines, and handoffs. Track project financials, including estimates, purchase orders, invoices, and margin impacts; escalate variances and recommend corrective actions. Communicate project status clearly and accessibly to technical and non‑technical stakeholders at all levels. Identify and manage risks and issues, propose mitigation plans, and drive timely resolution. Ensure projects follow established PMO standards, governance, and documentation practices. Support continuous improvement by capturing lessons learned and recommending enhancements to delivery processes and tools. Behaviors and Competencies Inclusive collaboration: Actively seeks input from diverse perspectives and ensures all participants are heard in meetings and decision‑making. Builds trusting relationships across functions, geographies, and backgrounds to move work forward effectively. Customer focus: Centers project decisions on customer outcomes, balancing technical feasibility, cost, and long‑term value. Listens carefully to customer needs and adapts communication style to different audiences. Accountability and ownership: Takes responsibility for project outcomes, including clear communication about risks, issues, and trade‑offs. Follows through on commitments and creates transparency around progress and challenges. Adaptive problem solving: Approaches obstacles with curiosity, exploring multiple options rather than defaulting to a single solution. Adjusts plans thoughtfully in response to new information, feedback, or changing priorities. Structured communication: Communicates complex information in a clear, concise, and respectful manner, tailoring detail to the audience. Facilitates productive discussions that clarify expectations, next steps, and decision owners. Continuous improvement mindset: Reflects on project outcomes and processes to identify what can be done better next time. Shares lessons learned, tools, and practices that can help the broader team improve delivery quality and efficiency. Skill Level Requirements 3–5 years of experience managing technology or IT services projects, preferably in a reseller, MSP, VAR, or systems integrator environment. Proven ability to own small to mid‑sized projects independently, from initiation through closeout. Strong understanding of project management methodologies (e.g., waterfall, hybrid; familiarity with agile concepts is beneficial). Demonstrated skill in building project schedules, managing dependencies, and adjusting plans based on changing priorities. Proficiency with project management and collaboration tools (e.g., MS Project or equivalent, Jira, Smartsheet, Asana, or similar; plus Excel, PowerPoint, and Teams/Zoom). Experience working with cross‑functional teams that include sales, engineering, operations, and external vendors or partners. Strong written and verbal communication skills, with the ability to translate technical details into clear business language. Solid analytical and problem‑solving abilities, including comfort working with budgets, timelines, and basic financial metrics. Professional project management certification (PMP) required Preferred Skill Level Requirements Experience delivering projects in one or more of the following: networking, data center, cloud, collaboration, cybersecurity, end‑user computing, or managed services. Familiarity with channel programs and vendor ecosystems (e.g., Cisco, Microsoft, Dell, HPE, AWS, etc.). Knowledge of statements of work (SOWs), change orders, and standard commercial terms related to services delivery. Experience in a PMO environment with standard templates, metrics, and governance. Exposure to agile or hybrid delivery models in technology projects. Agile Certified Practitioner (PMI - ACP) is a plus but not required. Other Requirements Bachelor’s degree in Business, Information Technology, Engineering, or a related field; or equivalent combination of education and relevant professional experience. Ongoing professional development in project management, technology, or leadership is valued and supported. The estimated annual pay range for this position is $90,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status