Project Management Officer (PMO) – Aftermarket NPI Readiness Europe
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the role
The PMO – Aftermarket & Distribution Readiness Europe ensures that European distribution entities are fully prepared to support new product launches from a service and aftermarket perspective. The PMO acts as a cross-functional coordinator and governance lead, ensuring accountable functions deliver required outputs before launch gates.
This role does not own operational execution but ensures transparency, alignment, and risk mitigation to protect customer experience and service revenue from Day 1.
Job Description
Aftermarket Launch Governance
Define and maintain a standardized Aftermarket & Distribution Readiness framework
Establish clear launch gates and readiness criteria aligned with product milestones
Implement structured readiness dashboards and reporting
Ensure clear RACI and ownership across functions
Escalate risks with mitigation options to European leadership
Service Product Readiness Coordination
Ensure all service-related deliverables are defined, validated, and ready before go-live, including:
Service offerings & agreements definition
Warranty framework alignment
Service documentation availability
Tooling requirements identification
Repair strategy validation
Monitor progress, highlight gaps, and drive closure with accountable teams
Systems & Process Readiness
Ensure functional teams validate:
ERP and master data setup
Service and spare parts integration
Forecasting integration
Order-to-repair process activation
Coordinate readiness reviews and go-live validation checkpoints.
Parts & Supply Readiness Coordination
Training & Capability Readiness
Requirements
5–10 years experience in PMO, Supply Chain, Aftermarket, or Product Launch Management
Strong understanding of spare parts management and service operations
Experience working with SAP or similar ERP systems
Experience in a multi-country European environment
Strong stakeholder management in matrix organizations
Structured, data-driven, risk-oriented mindset
Ability to operate at both strategic and operational levels
Cross-functional leadership without direct authority
Structured governance and milestone management
Strong communication and influencing skills
Customer-centric mindset
Analytical and problem-solving capabilities
Ability to work in ambiguity and fast-paced environments
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Pension provision: Start planning for the future now and benefit from our company pension scheme
Attractive mobility options through partnerships (e.g. Job Bike) that are kind to both the environment and your wallet
Christmas bonus and holiday pay? Of course, and even more than the legal minimum
Holidays: With us, you get 30 days’ paid holiday a year
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
Apply To This Job
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the role
The PMO – Aftermarket & Distribution Readiness Europe ensures that European distribution entities are fully prepared to support new product launches from a service and aftermarket perspective. The PMO acts as a cross-functional coordinator and governance lead, ensuring accountable functions deliver required outputs before launch gates.
This role does not own operational execution but ensures transparency, alignment, and risk mitigation to protect customer experience and service revenue from Day 1.
Job Description
Aftermarket Launch Governance
Define and maintain a standardized Aftermarket & Distribution Readiness framework
Establish clear launch gates and readiness criteria aligned with product milestones
Implement structured readiness dashboards and reporting
Ensure clear RACI and ownership across functions
Escalate risks with mitigation options to European leadership
Service Product Readiness Coordination
Ensure all service-related deliverables are defined, validated, and ready before go-live, including:
Service offerings & agreements definition
Warranty framework alignment
Service documentation availability
Tooling requirements identification
Repair strategy validation
Monitor progress, highlight gaps, and drive closure with accountable teams
Systems & Process Readiness
Ensure functional teams validate:
ERP and master data setup
Service and spare parts integration
Forecasting integration
Order-to-repair process activation
Coordinate readiness reviews and go-live validation checkpoints.
Parts & Supply Readiness Coordination
Training & Capability Readiness
Requirements
5–10 years experience in PMO, Supply Chain, Aftermarket, or Product Launch Management
Strong understanding of spare parts management and service operations
Experience working with SAP or similar ERP systems
Experience in a multi-country European environment
Strong stakeholder management in matrix organizations
Structured, data-driven, risk-oriented mindset
Ability to operate at both strategic and operational levels
Cross-functional leadership without direct authority
Structured governance and milestone management
Strong communication and influencing skills
Customer-centric mindset
Analytical and problem-solving capabilities
Ability to work in ambiguity and fast-paced environments
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Pension provision: Start planning for the future now and benefit from our company pension scheme
Attractive mobility options through partnerships (e.g. Job Bike) that are kind to both the environment and your wallet
Christmas bonus and holiday pay? Of course, and even more than the legal minimum
Holidays: With us, you get 30 days’ paid holiday a year
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
Apply To This Job