Part time REMOTE Customer Service Representative
Customer Service
Plano,
TX
Greenville,
North Carolina
North Charleston,
South Carolina
Dallas,
Texas
United States
MInnesota
Lafayette,
Louisiana
Columbia,
Missouri
Fort Worth,
Texas
Albuquerque,
New Mexico
Gulfport,
Mississippi
Boise,
Idaho
Hattiesburg,
Mississippi
Lexington,
Kentucky
United States
Kenosha,
Wisconsin
Description
FLEX HOURS POSITION AVAILABLE / WORK FROM HOMEDex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls.Up to 29 hours per week. We provide all tools needed to Work from Home for this role! Starting pay $20 per hour! MUST HAVE RELIABLE INTERNET CONNECTIONWhat you’ll do:Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times.Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficientlyTrack, route, and escalate unresolved issues to ManagementRemain current on constant process updates and technology used within the companyPerform duties with awareness and in accordance with the organization's policies and applicable lawsPerforms other duties as directed by management Your Qualifications:High School DiplomaMUST HAVE RELIABLE INTERNETExperience in a call center environment a plus. Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systemsAbility to empathize with customer is criticalAbility to multi-task (i.e. talking and typing simultaneously) in a fast paced environmentPossess organizational and time management skillsProficient in Microsoft Office (Word, Excel, Outlook) and basic internet skillsDemonstrate professional communication skills with a high degree of initiative, mature judgment and discretionAbility to navigate through multiple systems**This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day. The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.
Plano,
TX
Greenville,
North Carolina
North Charleston,
South Carolina
Dallas,
Texas
United States
MInnesota
Lafayette,
Louisiana
Columbia,
Missouri
Fort Worth,
Texas
Albuquerque,
New Mexico
Gulfport,
Mississippi
Boise,
Idaho
Hattiesburg,
Mississippi
Lexington,
Kentucky
United States
Kenosha,
Wisconsin
Description
FLEX HOURS POSITION AVAILABLE / WORK FROM HOMEDex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls.Up to 29 hours per week. We provide all tools needed to Work from Home for this role! Starting pay $20 per hour! MUST HAVE RELIABLE INTERNET CONNECTIONWhat you’ll do:Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times.Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficientlyTrack, route, and escalate unresolved issues to ManagementRemain current on constant process updates and technology used within the companyPerform duties with awareness and in accordance with the organization's policies and applicable lawsPerforms other duties as directed by management Your Qualifications:High School DiplomaMUST HAVE RELIABLE INTERNETExperience in a call center environment a plus. Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systemsAbility to empathize with customer is criticalAbility to multi-task (i.e. talking and typing simultaneously) in a fast paced environmentPossess organizational and time management skillsProficient in Microsoft Office (Word, Excel, Outlook) and basic internet skillsDemonstrate professional communication skills with a high degree of initiative, mature judgment and discretionAbility to navigate through multiple systems**This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day. The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.