Operational Analyst - Verint Analytics & Performance Configuration
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Support the execution and optimization of enterprise Verint Performance Management and Speech & Text Analytics capabilities within the Performance Enablement Organization (PEO). Translate business, operational, and performance requirements into clear, governed system configurations.
Partner with Product Experience Owners (PXOs), operational leaders, reporting, enablement, and technology teams to ensure analytics and performance insights are accurate, consistent, and actionable. Focus on configuration and operational alignment, not QA scoring execution, report ownership, or training delivery.
Your role in our mission
Configure KPIs, scorecards, performance hierarchies, and dashboards within Verint Performance Management.
Support configuration and maintenance of Speech & Text Analytics categories, rules, tagging structures, and taxonomies.
Translate metric definitions and analytic requirements into system configuration.
Gather, analyze, and document detailed business and functional requirements.
Strong documentation discipline (configuration notes, metric definitions, governance artifacts).
Analytical mindset with strong attention to detail and follow through.
Support enterprise governance standards for configuration, naming conventions, versioning, and change management.
Participate in functional and regression testing for performance and analytics configurations.
Maintain documentation to support auditability, knowledge transfer, and reduced single point dependency.
Partner with operational leaders to understand performance and insight needs.
Work closely with PXOs, reporting and quality teams, enablement partners, and technology teams.
Operate effectively in an agile, matrix-based environment.
What we're looking for
Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, related field, or equivalent experience
1–3 years of experience in operations analysis, analytics support, performance management, or CX/WFO platform roles
Exposure to omnichannel and back office environments and performance measurement practices
Experience configuring or supporting enterprise CX/WFO platforms (Verint strongly preferred)
Experience supporting system implementations, enhancements, or migrations
What you should expect in this role
Fully remote position.
Opportunity to travel through your work up to 10% of the time.
This posting is intended for pipelining. We will accept applications on an ongoing basis.
The pay range for this position is $51,700.00 - $73,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Apply To This Job
Summary
Support the execution and optimization of enterprise Verint Performance Management and Speech & Text Analytics capabilities within the Performance Enablement Organization (PEO). Translate business, operational, and performance requirements into clear, governed system configurations.
Partner with Product Experience Owners (PXOs), operational leaders, reporting, enablement, and technology teams to ensure analytics and performance insights are accurate, consistent, and actionable. Focus on configuration and operational alignment, not QA scoring execution, report ownership, or training delivery.
Your role in our mission
Configure KPIs, scorecards, performance hierarchies, and dashboards within Verint Performance Management.
Support configuration and maintenance of Speech & Text Analytics categories, rules, tagging structures, and taxonomies.
Translate metric definitions and analytic requirements into system configuration.
Gather, analyze, and document detailed business and functional requirements.
Strong documentation discipline (configuration notes, metric definitions, governance artifacts).
Analytical mindset with strong attention to detail and follow through.
Support enterprise governance standards for configuration, naming conventions, versioning, and change management.
Participate in functional and regression testing for performance and analytics configurations.
Maintain documentation to support auditability, knowledge transfer, and reduced single point dependency.
Partner with operational leaders to understand performance and insight needs.
Work closely with PXOs, reporting and quality teams, enablement partners, and technology teams.
Operate effectively in an agile, matrix-based environment.
What we're looking for
Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, related field, or equivalent experience
1–3 years of experience in operations analysis, analytics support, performance management, or CX/WFO platform roles
Exposure to omnichannel and back office environments and performance measurement practices
Experience configuring or supporting enterprise CX/WFO platforms (Verint strongly preferred)
Experience supporting system implementations, enhancements, or migrations
What you should expect in this role
Fully remote position.
Opportunity to travel through your work up to 10% of the time.
This posting is intended for pipelining. We will accept applications on an ongoing basis.
The pay range for this position is $51,700.00 - $73,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Apply To This Job