Business Analyst eCommerce & Digital Platforms
As a Business Analyst eCommerce & Digital Platforms, you will be pivotal in translating business needs into actionable requirements that guide digital product development. You will collaborate closely with cross‑functional teams to define user stories, align solutions with organizational goals, and ensure product features meet intended outcomes. In this role, you will analyze data and customer insights to uncover opportunities for improvement and drive data‑informed decision‑making. You will also champion process optimization and support the adoption of best practices across the digital product lifecycle. What You’ll Do Gather and analyze business needs by partnering with stakeholders, documenting detailed requirements, and conducting gap analyses to guide digital product initiatives. Collaborate with Product Managers, Designers, and technical teams to define user stories, acceptance criteria, workflows, and support creation of wireframes or prototypes. Serve as the liaison between business and engineering teams to ensure requirements are accurately understood, implemented, and validated through testing. Facilitate workshops and cross-functional meetings, communicate project updates, and manage stakeholder expectations by identifying risks and dependencies. Analyze customer feedback, usage data, and market trends to provide insights, create dashboards/reports, and support data‑driven product decisions. Identify process improvement opportunities, promote Agile/Scrum best practices, and support change management for new tools, systems, or workflows. What We’re Looking For Bachelor's degree in Business Administration, Computer Science, Information Systems or a related field. In lieu of degree 10 or more years of experience as a Business Analyst or in a related role within digital product development. 5 or more years of experience as a Business Analyst or in a related role within digital product development. What Will Set You Apart Experience working in Agile/Scrum environments. Familiarity with digital tools, platforms and customer-centric technologies. Strong analytical and problem-solving skills to interpret data, identify trends and translate insights into actionable digital solutions. Requirements and delivery expertise, using tools (e.g., JIRA, Confluence and Trello) to document, prioritize and manage business and technical needs. Clear communication and stakeholder partnership, translating technical concepts into business-focused language for global, non-technical audiences. Knowledge of digital platforms and product development (including UX principles, agile methods and a foundational understanding of application programming interfaces (APIs), databases and front-/back-end systems). Highly organized, collaborative and adaptable, with strong project management, attention to quality and the ability to thrive in fast-paced, global environments. Experience working with an agency or external partner. Additional Details Relocation Available: No. Sponsorship Available: No. Typical Schedule: 8:00 am to 5:00 pm. Travel Requirement: 10%. #LI-MC2 Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at . Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call t