Online Store Assistant

Open Talent Pipeline — We hire for this role throughout the year. Applications are reviewed during hiring cycles that may take approximately 6–8 weeks. We encourage qualified candidates to apply at any time.Help Keep a Fast-Growing eCommerce Business Running SmoothlyAt Hadley Designs, we are seeking a Online Store Assistant to support core operational functions across the business. This role is ideal for dependable, detail-oriented support professionals who thrive in structured environments and take ownership of clearly defined responsibilities. As a key part of our operations team, you will be entrusted with specific tasks within one or more functional areas, ensuring that they are executed accurately, consistently, and on time with minimal oversight.This role emphasizes reliability, follow-through, and clear accountability within your defined scope of responsibilities. Over time, you will also have the opportunity to contribute to improving workflows and documentation within your area, helping strengthen operational consistency as the business grows.About Hadley DesignsHadley Designs is a family-founded brand redefining early education through creativity and purpose. We design screen-free, beautifully crafted learning tools that help parents and teachers make learning fun, engaging, and meaningful for children. Every product is hand-drawn and teacher-designed to foster confidence and connection, transforming the way children experience learning.Our Mission: We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. Our products replace noise and distraction with connection, curiosity, and real learning.Our Vision: We will build the most trusted children’s brand in the world, shaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families.Your Role and ResponsibilitiesAs the Online Store Assistant, your main responsibilities will vary depending on your background and strengths. You will be expected to execute tasks in a highly organized, proactive manner, ensuring smooth operations across various functional areas.Your responsibilities may include:Customer Support and Order Management: Assisting with customer inquiries and managing the order process efficiently. Account Health Monitoring and Basic Reporting: Keeping track of accounts and providing basic performance reports. Inventory Tracking and Supply Chain Coordination: Monitoring stock levels and coordinating basic aspects of supply chain management. Data Entry, Reconciliation, and System Updates: Maintaining accurate data and ensuring that systems are up to date. Basic Accounting or Finance Support: Assisting with basic financial tasks such as tracking expenses or processing invoices. Maintaining SOPs and Internal Documentation: Keeping standard operating procedures (SOPs) and documentation current and accessible. Executing Assigned Processes: Ensuring that all processes within your scope are completed accurately, consistently, and without rework, while identifying issues early and proposing solutions. What Success Looks Like Tasks are completed accurately, on time, and without needing rework. Data, reports, and documentation are reliable and up to date. Issues are surfaced early with clear context and recommended next steps. Small improvements to processes are made over time, contributing to efficiency. The team relies on your consistency, accuracy, and follow-through.