Member Care Agent, Spanish Bilingual (Remote)
Join Our Team as a Member Care Advisor (Remote) - Spanish Speaking Better Health is transforming the $80B home medical supply industry by redefining patient care through innovative support, coaching, education, and home delivery. We are seeking passionate individuals to help us continue our growth and revolutionize healthcare for our members. About Better Health We create a new medical provider type that combines peer support, coaching, education, and seamless delivery of medical supplies to help members manage their chronic conditions effectively. Join us as we make a lasting impact on patient lives! Why Join Us? • Make a positive, lasting impact on patients’ lives • Be part of the consumer healthcare revolution • Shape a company's success from its early days • Fluency in Spanish required Your Role as a Member Care Advisor • Develop expertise: Gain deep knowledge of our products, customer needs, medical conditions, insurance market, and billing processes • Serve as the first point of contact: Address customer questions and resolve issues promptly • Collaborate internally: Work with teams such as product, billing, and operations to solve problems effectively • Manage customer relationships: Provide comprehensive support and follow-up • Document interactions: Create clear written communication for user inquiries, internal research, FAQs, and knowledge content • Advocate for customers: Be the voice of the customer, representing their needs internally Are You the Right Fit? • Proven experience in customer support roles within the healthcare industry • Passion for consumer healthcare and improving patients’ quality of life • Dedication to exceeding patient expectations • Self-starter with creative problem-solving skills • Ability to prioritize tasks in a fast-paced environment from day one Why Choose Better Health? • Fully remote work environment • Be part of a team committed to improving lives of those with chronic conditions • Competitive starting pay of $20-$23 per hour, based on experience, with growth opportunities Our Mission & Values At Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. We foster a culture built on: • Open dialogue: Radical transparency in communication • Creativity: Encouragement to innovate and run with ideas • Collaboration: Working together across teams to achieve common goals Ready to Make an Impact? If you're excited about joining a forward-thinking company dedicated to health innovation, we want to hear from you!