Medicare Inbound CSR
Description
Customer service representative working in a call center environment
Handling inbound calls and some follow up calls
Answers calls and questions on prior authorization, general questions and some confidential information
Great customer service with high level attention to detail. Entering information accurately
Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.
Utilize multiple systems and programs to track information and update communication with customers
Skills
PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy
Top Skills Details
PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy
Additional Skills & Qualifications
1 year of call center
tenure of 1 year in jobs
Candidates must have the following
- no jumpy resumes (client will not approve jumpy resumes)
- at least a year of high volume call center experience in last 2-3 years
- typing at least 30wpm
call center scenarios 75%
there are the tests to use in IKM
Typing Test - One Space Version (1min)
Call Center - Telephone Skills
- computer knowledge and skills
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Mar 25, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Apply Now
Customer service representative working in a call center environment
Handling inbound calls and some follow up calls
Answers calls and questions on prior authorization, general questions and some confidential information
Great customer service with high level attention to detail. Entering information accurately
Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.
Utilize multiple systems and programs to track information and update communication with customers
Skills
PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy
Top Skills Details
PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacy
Additional Skills & Qualifications
1 year of call center
tenure of 1 year in jobs
Candidates must have the following
- no jumpy resumes (client will not approve jumpy resumes)
- at least a year of high volume call center experience in last 2-3 years
- typing at least 30wpm
call center scenarios 75%
there are the tests to use in IKM
Typing Test - One Space Version (1min)
Call Center - Telephone Skills
- computer knowledge and skills
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Mar 25, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Apply Now