Marketing Representative In House Pre Arrival
Hilton Grand Vacations is a leader in the vacation ownership industry, committed to building memorable experiences. The In-House Marketing Representative Pre-Arrival is responsible for promoting HGV and booking qualified sales presentations for prospective owners and members, while providing customer and concierge services. Responsibilities Responds to guests in a timely manner and represents HGVâs Cultural Values Maintains a positive demeanor with everyone at all times Develop professional relationships with hotel staff, and adhere to protocol standards as established by HGV management staff Each team member is expected to carry out all reasonable requests by management, which the team member is capable of performing Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by the marketing managers Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour Confirms appointments with guests to ensure tour shows for presentation Reviews production reports and notifies manager of any challenges Follows gifting procedures to ensure costs are met monthly Maintains established Minimum Performance Standard on monthly basis Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour Skills Minimum of 1-2 years of phone or face to face marketing/sales experience in the Vacation Ownership industry with a track record of success Excellent interpersonal and guest relations skills Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications Ability to work a flexible schedule, including weekends and holidays Professional appearance and demeanor Be motivated and a self-starter Detailed understanding of the local area Ability to accept rejection in a proactive manner Coachable, quick learner, and open to feedback Benefits Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities Company Overview Hilton Grand Vacations is a vacation ownership travel company. It was founded in 1992, and is headquartered in Orlando, Florida, USA, with a workforce of 10001+ employees. Its website is