Manager, Operational Excellence
Job Description:
• Plan, implement, and manage highly strategic commercial activities and pipeline to short and long term business goals and annual revenue targets
• Manage day-to-day operations for high-profile, strategic cruise accounts including promotions setup, performance health monitoring, merchant and customer support, and ongoing initiative preservation
• Work closely with the teams to lead & attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate impacts/progress to internal/external stakeholders
• Synthesize data such as performance metrics, credit metrics, and overall feedback to make effective recommendations
• Serve as liaison between the Cruise Commercial business and Legal, Compliance, Fraud, Product, Analytics, Customer Service, and Underwriting/Credit teams, ensuring alignment and collaboration
• Leverage Artificial Intelligence (AI) and automation to optimize business processes, reduce waste, improve quality, and enhance overall efficiency
• Utilize your excellent organizational and time management skills to ensure projects remain on schedule
Requirements:
• Bachelor’s degree in Business, Finance, Marketing, or a related field
• Certified in project management excellence preferred. Project Management Professional (PMP), Certified Manager of Quality/Organizational Excellence (ASQ CMQ/OE), Certified Operations Manager (COM), Certified Business Operations Professional (CBOP)
• 5-8 years experience in an operational (OpEx) role within a travel, technology, or banking company. Cruise industry experience preferred
• Collaborative; able to build trusting relationships and deliver projects on time
• Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
• Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
• Ability to pivot to changing priorities from leadership team or from partners based on business needs
Benefits:
• Competitive salary and stock option plan
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Competitive 401(k) program
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives
Apply Now
Apply Now
• Plan, implement, and manage highly strategic commercial activities and pipeline to short and long term business goals and annual revenue targets
• Manage day-to-day operations for high-profile, strategic cruise accounts including promotions setup, performance health monitoring, merchant and customer support, and ongoing initiative preservation
• Work closely with the teams to lead & attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate impacts/progress to internal/external stakeholders
• Synthesize data such as performance metrics, credit metrics, and overall feedback to make effective recommendations
• Serve as liaison between the Cruise Commercial business and Legal, Compliance, Fraud, Product, Analytics, Customer Service, and Underwriting/Credit teams, ensuring alignment and collaboration
• Leverage Artificial Intelligence (AI) and automation to optimize business processes, reduce waste, improve quality, and enhance overall efficiency
• Utilize your excellent organizational and time management skills to ensure projects remain on schedule
Requirements:
• Bachelor’s degree in Business, Finance, Marketing, or a related field
• Certified in project management excellence preferred. Project Management Professional (PMP), Certified Manager of Quality/Organizational Excellence (ASQ CMQ/OE), Certified Operations Manager (COM), Certified Business Operations Professional (CBOP)
• 5-8 years experience in an operational (OpEx) role within a travel, technology, or banking company. Cruise industry experience preferred
• Collaborative; able to build trusting relationships and deliver projects on time
• Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
• Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
• Ability to pivot to changing priorities from leadership team or from partners based on business needs
Benefits:
• Competitive salary and stock option plan
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Competitive 401(k) program
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives
Apply Now
Apply Now