Manager, Fraud Investigations
Employee Applicant Privacy Notice
Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.
The role
We are seeking a talented and self-motivated Manager to assist in leading our Special Operations team in Fraud Investigations. This Manager will work closely with other fraud leadership to facilitate operational excellence.
The Manager, Special Operations will be responsible for overseeing Fraud Investigators that are conducting independent reviews and analysis of potential fraudulent activity. The role will drive execution plans across different products to ensure consistent member experience while meeting Investigation standards. You will partner with other Fraud Operation teams, AML, Legal, Risk, and Compliance to drive operational excellence in the first line of defense in the fraud prevention domain.
What you’ll do:
Manage team of Investigators to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases including large fraud incidents, trends, and contact with law enforcement
Provides ongoing mentoring, coaching, and counseling to Fraud Investigators to drive production and quality goal achievement
Work closely with the team to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership
Collaborate with Senior Management related to ongoing projects to further enhance process improvements
Develop and implement SOPs for new processes
What you’ll need:
5-8 years of fraud experience
People leadership experience a strong plus
Ability to implement and iterate on Fraud Operations SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability
Subject matter expert for Fraud Prevention and Investigation – including fraud control processes, KRIs and KPIs
Demonstrate ability to lead team members
Knowledge of banking compliance trends, rules, and regulations
Excellent organizational skills
Excellent written and verbal communication and presentation skills
Analytical and problem-solving skills
Nice to Haves:
ACFE or similar industry designation
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
This role may also be eligible for a bonus and/or long term incentives. Your recruiter will provide more information to you. All roles are eligible for competitive benefits. More information about our employee benefits can be found in the link below.
Benefits
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi & Galileo page!
US-Based Base Compensation
$99,200—$186,000 USD
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Apply tot his job
Apply To this Job
Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.
The role
We are seeking a talented and self-motivated Manager to assist in leading our Special Operations team in Fraud Investigations. This Manager will work closely with other fraud leadership to facilitate operational excellence.
The Manager, Special Operations will be responsible for overseeing Fraud Investigators that are conducting independent reviews and analysis of potential fraudulent activity. The role will drive execution plans across different products to ensure consistent member experience while meeting Investigation standards. You will partner with other Fraud Operation teams, AML, Legal, Risk, and Compliance to drive operational excellence in the first line of defense in the fraud prevention domain.
What you’ll do:
Manage team of Investigators to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases including large fraud incidents, trends, and contact with law enforcement
Provides ongoing mentoring, coaching, and counseling to Fraud Investigators to drive production and quality goal achievement
Work closely with the team to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership
Collaborate with Senior Management related to ongoing projects to further enhance process improvements
Develop and implement SOPs for new processes
What you’ll need:
5-8 years of fraud experience
People leadership experience a strong plus
Ability to implement and iterate on Fraud Operations SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability
Subject matter expert for Fraud Prevention and Investigation – including fraud control processes, KRIs and KPIs
Demonstrate ability to lead team members
Knowledge of banking compliance trends, rules, and regulations
Excellent organizational skills
Excellent written and verbal communication and presentation skills
Analytical and problem-solving skills
Nice to Haves:
ACFE or similar industry designation
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
This role may also be eligible for a bonus and/or long term incentives. Your recruiter will provide more information to you. All roles are eligible for competitive benefits. More information about our employee benefits can be found in the link below.
Benefits
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi & Galileo page!
US-Based Base Compensation
$99,200—$186,000 USD
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Apply tot his job
Apply To this Job