[Remote] Account Management Team Lead- Northeast

Note: The job is a remote job and is open to candidates in USA. Aventiv Technologies is a company focused on providing innovative solutions in the technology sector. They are seeking an Account Management Team Lead to supervise a team, manage client relationships, and ensure customer satisfaction within the Northeastern territory. The role involves coaching team members, onboarding new hires, and maintaining strong relationships with clients while driving account performance.ResponsibilitiesUnderstand client needs and propose appropriate solutionsBe responsible for Customer Retention for assigned accounts and ensure they are aware of and utilize enterprise products and services through regular account reviewsResponsible for strengthening and maintaining client relationships through regular communicationWork with AR accounts that are nearing or are past due to develop a payment plan and follow throughMaintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter ScoresFacilitate training to customers as needed to include product refreshers, updates, and new installations, online or onsite as neededEnsure all new installations are progressing in accordance with customer expectations and timelinesUnderstand and review account performance and ensure timely communication of any gap closure effortsProactively manage and maintain accounts within the assigned territoryCreate and manage territory plans that deliver on all goals & objectivesEnsure that accounts in the assigned territory are visited as required per the KPI’sHave an updated knowledge of territories changing grants, bills, or proposed changes that affect customer’s needsWork closely with Sales Team to establish regularly scheduled meetings, Touchpoints, Inventory Audits and all other program needsBuild and manage strong relationships with decision-makers and key influencers within assigned territoriesLead, coach, mentor, and motivate individuals to maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter ScoresEnsure that CSM maintains customer visits as required per the KPIsManage travel & expense to meet targets and leverage investment in the territoryImplement initiatives designed to drive awareness and education/knowledge of our solutions & productsEnsure all new installations are progressing in accordance with customer expectations and timelinesSkillsHigh school diploma or GEDMinimum 5 years of direct business to business sales to include:Minimum 3 years of quota carrying territory sales experience18 months of directly related work experience focused on driving strategic sales initiatives, RFP development and response, business analytics and to resolve issues and contribute to overall enterprise successHigh proficiency in MS Office (Word, Excel, PowerPoint) with proven ability to distill complex topics to models and presentations to drive decision pointsProven Account or Client Management experienceDemonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-levelAbility to analyze data and reports that may range in complexityAbility to effective coach and lead othersAbility to review, compile, and present data for court purposesAdvanced Customer Service SkillsExperience in delivering client-focused solutions based on customer needs and feedbackHigh degree of problem-solving, conflict resolution, and negotiation skillsExcellent oral written and presentation skillsStrong data/information analysis and integration skillsAbility to effectively manage time and information with minimal supervisionAbility to identify, prioritize and respond to multiple and conflicting tasksAbility to work under pressure, in an energized, entrepreneurial, and fast pace environment with minimal supervisionAbility to certify on all CM required courses on an annual basisBachelor's Degree in Business, Finance, Communication or relevant field of studyPrevious Supervisory Experience leading a geographically dispersed workforceRFP / Proposal experienceExperience using SalesforceMaturity to drive complex topics with high EQ in challenging environmentsAbility to understand different team members and coach, and mentor appropriatelyStrong client and account management relationship management skillsAbility to work well in an energized, fast-paced, entrepreneurial, and collaborative environmentProficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technologyRelevant work experience in technology, corrections, or offender monitoring industry (preferred)Expected to provide 24/7 support to customers when necessaryBenefitsEligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable)Health Insurance401(k)DisabilityLife InsurancePaid Time OffVoluntary BenefitsCompany OverviewAventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors. It was founded in 2019, and is headquartered in Addison, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.aventiv.com/.