Central Operations Manager

About Muvr Muvr is a fast-growing, AI-powered logistics and marketplace platform — think Uber or Grab for movers, deliveries, and last-mile logistics. We connect customers, drivers, and partners to create a seamless experience for moving, delivering, and removing items with speed, safety, and reliability. We’re looking for a Central Operations Manager to join our core Operations team. This role owns the systems, processes, and automation infrastructure that power Muvr’s day-to-day operations across every department — from Customer Support and DriverOps to Marketing, Product, and Engineering. You’ll work cross-functionally with the CEO, Chief of Staff, and Operations Leadership to build structure, visibility, and operational excellence as Muvr continues to scale nationwide. Role Overview This role is both strategic and hands-on. You’ll be the architect of Muvr’s internal operations — building scalable systems, automating workflows, and ensuring every team operates efficiently and consistently. If you love bringing structure to chaos, creating visibility through data, and turning scattered processes into well-oiled systems — this is your role. Key Responsibilities 1. Build & Maintain Internal Systems • Develop, implement, and continuously improve operational systems across all departments. • Standardize workflows, SOPs, and process documentation for Customer Service, DriverOps, PartnerOps, Marketing, and Support. • Audit workflows weekly to improve clarity, scalability, and efficiency. • Centralize company knowledge across ClickUp, Google Drive, and other shared tools. 2. KPI, Reporting, & Accountability Infrastructure • Build and maintain dashboards tracking daily, weekly, and monthly departmental performance. • Define reporting standards and ensure consistent, timely submissions from all team leads. • Identify metric gaps, inconsistencies, and process breakdowns. • Automate KPI collection, monitoring, and escalation workflows for full visibility. 3. Process Optimization & Automation • Partner with Product, Engineering, and DevOps to automate repetitive operational tasks. • Design automation workflows using ClickUp, Zapier, Google Sheets, and internal tools. • Eliminate bottlenecks, redundancies, and manual inefficiencies across departments. • Continuously drive toward leaner, faster, and more scalable operations. 4. Cross-Functional Coordination • Collaborate daily with department heads to identify blockers, gaps, and improvement opportunities. • Partner closely with Community Operations to enhance systems for Customer Support, DriverOps, and PartnerOps. • Support Marketing in workflow structure, asset distribution, and performance reporting. • Work with Product and Engineering on coordination, SOP creation, and rollout of new features or tools. 5. Operational Audits & Quality Control • Conduct weekly system and workflow audits across all departments. • Evaluate accuracy, compliance, and scalability of key processes. • Identify and fix broken workflows or documentation gaps. • Ensure full compliance with company SOPs across teams. 6. Documentation Ownership • Create, maintain, and manage all SOPs, playbooks, process maps, and operational manuals. • Guarantee all teams have accurate, version-controlled access to documentation. • Ensure processes are regularly reviewed, updated, and accessible cross-functionally. Qualifications • 3–7+ years of experience in Operations, Business Operations, or Process/Systems Management. • Proven success designing and scaling internal systems and operational frameworks. • Advanced proficiency in tools like ClickUp, Notion, Zapier, Google Workspace, and workflow automation. • Highly analytical, structured, and organized approach to problem-solving. • Strong ability to work cross-functionally and connect departments seamlessly. • Track record of diagnosing operational inefficiencies and implementing measurable improvements. • Experience in a startup or marketplace environment is preferred. What You’ll Bring • A builder’s mindset — you don’t just optimize existing systems, you create new ones. • High ownership — you take initiative, anticipate issues, and follow through. • Strategic thinking — you can zoom out to see the big picture and zoom in to execute. • Excellent communication — you can translate between technical, operational, and leadership teams with ease. Why You’ll Love Working at Muvr • Be part of a mission-driven team transforming the logistics and moving industry. • Work with highly collaborative leaders who value structure, transparency, and innovation. • Fully remote work environment with global teammates. • Competitive compensation with growth opportunities as the company scales. If you thrive on building operational clarity, automating chaos, and scaling systems that make companies run smarter — this role is for you. Apply today and help us strengthen the operational backbone of Muvr. Apply tot his job