**Job Title:**

Bilingual Spanish / English Customer Service Representative – Delivering Exceptional Experiences for arenaflex's Growing Client Base **Job Description:** Welcome to arenaflex, a dynamic and innovative beauty brand that's revolutionizing the way people experience hair color. As a 10x winner of Allure's Best Hair Color, we've custom crafted over 310,000 unique color variations, and we're just getting started. Our mission is to empower individuals to express themselves through personalized beauty solutions, and we're looking for a talented Bilingual Customer Service Representative to join our team. **About arenaflex:** arenaflex is a forward-thinking company that's passionate about delivering exceptional experiences for our clients. We're a remote-first organization, and we're committed to creating a work environment that's flexible, supportive, and rewarding. Our team is dedicated to helping our clients achieve their beauty goals, and we're looking for someone who shares our passion for delivering outstanding customer service. **Job Summary:** We're seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients via phone, email, and chat in both English and Spanish. You'll use your consultative sales skills to assess client goals, educate them on the benefits of arenaflex, and propose customized solutions to meet their needs. If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you. **Key Responsibilities:** * Provide customer service via phone, email, and chat in both English and Spanish * Use consultative sales skills to assess client goals, educate them on the benefits of arenaflex, and propose customized solutions * Retain clients in accordance with company requirements and client needs * Meet and exceed individual goals * Document client interactions accurately * Communicate ongoing retention activity and progress * Reply to clients and reviews through Social Media * Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary **Requirements:** * Excellent written and oral communication with native level fluency in English and Spanish * 1+ years customer service or call center experience (preferably with an emphasis on retention sales) * Experience selling in a solution or service environment with top-notch phone presentation skills * Active experience utilizing CRM systems to document daily calls, meetings, and activity is required * Must be organized, self-motivated, driven, and have an appetite to succeed * Consistent track record of retaining a high percentage of clients * Excellent writing skills * Stable work history * Must have a stable internet speed of at least 50MB * Highly motivated & energetic * Experience with Zendesk a plus * Flexible and able to thrive in fast-paced, high-growth environment * Must be available Monday - Friday, 8AM-5PM PST * Must be based in the United States and able to commute into El Segundo, CA Headquarters for occasional trainings and team-building events * Must be authorized to work in the US for any employer **Benefits:** * Medical, dental, vision, and life insurance plans * 401K Match * 15 days of Paid Time Off + 12 company holidays * Complimentary color services and products * Authentic work / life balance * Rewarding culture and supportive team environment * Fully remote position **What We Offer:** * A dynamic and supportive work environment * Opportunities for career growth and professional development * A comprehensive benefits package * A competitive hourly rate of $18/hour with occasional overtime * The chance to work with a talented and passionate team * A flexible and remote work arrangement **How to Apply:** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. **Note:** arenaflex is a remote-first organization, and this position is fully remote. However, occasional travel to our El Segundo, CA Headquarters may be required for trainings and team-building events. Apply for this job